Head of Customer Service

Are you passionate about providing market leading customer service? Do you thrive on inspiring teams to be the best?

If this sounds like you, then I would love to hear from you as I am working with a truly market leading business in their search for a Head of Customer Services.

This is a strategic role to ensure industry leading service and customer experience from the first customer contact to delivery/fulfilment. The scope of the role includes responsibility for Customer Service for the UK & Ireland across both B2B and DTC channels, innovating to deliver a range of services encompassing reactive and proactive customer experience which aligns with their brand values.

Ideally, you will have experience in customer-facing and hands-on operational roles, enjoy inspiring others to achieve, be results-driven, with an innovative and curious mindset, and have proven leadership experience.

If you would like to understand more about how your skills align with their company aspirations for excellence and what you can expect as an employee during this exciting project, please contact me today to discuss your application.