Head of Content Operations & Performance

Title: Head of Content Operations & Performance

Location: London

Department: Content

Reports to: Global Chief Content Officer, Time Out

Time Out is seeking an exceptional and experienced Head of Content Operations and Performance to lead the optimisation of our content processes across all Time Out content channels globally – chiefly our website and social channels, but also including email and screens in Time Out Markets. This role will be responsible for ensuring efficient content production workflows and for improving content performance through data-driven insights and clear, consistent, actionable internal reporting. Working closely with the Global Chief Content Officer, you will set models for efficient content operations across multiple platforms, optimise processes to increase productivity and ensure that our content is delivering measurable results aligned with business objectives. You will also be responsible for working with local, regional and global teams to maintain and socialise the Time Out Content Calendar and the Time Out Content Handbook.

The ideal candidate will have a strong background in content operations, performance metrics, and a deep understanding of how to leverage content to achieve business goals. This is a key leadership position on Time Out’s global content team, and one which will require strong partnership relationships with many on the Content team, especially our regional Content Directors and Heads of Social and Video. The successful candidate must be comfortable working across time zones and navigating a global business with global, regional and local emphases. The successful candidate will work closely with the Global Chief Content Officer to ensure that all the above is planned and executed to align with Time Out’s overall global Content Strategy. Above all, the successful candidate must be excited by the possibility of reaching more people in more places more meaningfully with Time Out’s content and excited about collaborating with multiple teams and individuals to make that mission real.

Responsibilities:

Performance:

• Content performance monitoring: Develop and manage KPIs for content performance, including engagement, reach, traffic, conversion rates, and other relevant metrics. Use performance data to assist in refining content strategies and ensure alignment with business goals.

• Reporting: Lead on reporting of content performance across all Time Out channels.

• Goals: Responsible for developing and tracking targets: individual, team, channel.

• Performance tracking tools: Leverage analytics tools to gather insights on content performance. Translate data into actionable strategies for content optimization, ensuring continuous improvement in content quality, user engagement, and ROI.

Operations:

• Content operations systems: Design, implement, and oversee content workflows and processes to improve efficiency, ensuring timely delivery and consistency in quality. Identify and resolve bottlenecks in content production and distribution.

• Cross-platform content optimisation: Work across multiple digital platforms (website, social media, email, etc.) to ensure content is optimised for each medium, driving engagement and conversions.

• Technology and Tools Management: Oversee the use of content management systems (CMS) and other digital tools, ensuring that the technology supports efficient content production and performance measurement.

• Content Governance and Quality Control: Ensure that all content adheres to brand guidelines, legal standards, and industry regulations. Implement and maintain a robust content governance framework to maintain quality and consistency across all outputs.

• Content calendars and Content Handbook: Lead on collaborating with the wider team to make sure these are dynamic resources which are always used and updated.

Requirements:

• Experience of working for at least seven years in a staffed digital media environment, with at least three years in a senior role.

• Strong understanding of content production processes, performance analytics, and the tools used for managing content across multiple platforms (CMS, project management software, analytics tools, etc.).

• Proven ability to optimize content operations and improve content performance based on data-driven insights.

• Strong leadership, project management, and communication skills.

• Proficiency with web analytics and performance tools (e.g., Google Analytics, Adobe Analytics) and content optimization platforms (SEO tools, CMS platforms, etc.).

• Ability to analyze complex data and present actionable recommendations for improving content performance.

• Knowledge of digital marketing, SEO, UX, and customer journey best practices.

• Strong attention to detail, organizational skills, and a results-oriented mindset.

What we look for in a candidate:

• Be commercially astute.

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence.

• Think globally.

• Have excellent communication and relationship building skills.

• Have a high sense of ownership, urgency and drive.

• Be a team player.

About our culture:

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc:

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.