Head of Clinical Services

NHS; Manchester; On-site; GBP 60,000 - 100,000

Job description

To lead the Clinical and Operational elements in the delivery and management of clinical and associated administrative functions for Diagnostic Healthcare to include proactive management of governance, quality, people, budgets, and the development and monitoring of KPIs.

Main duties of the job

Summary of Role

To lead the Clinical and Operational elements in the upholding best practice measures regarding Health and Safety, General Provisions, Confidentiality, Quality, Communication, Equality and Diversity and Safeguarding.

About us

Established in 2004, Diagnostic Healthcare is a trusted provider of medical diagnostic imaging services. From MRI, Ultrasound, and CT to X-ray and CBCT, we deliver over 300,000 scan appointments annually across 75 locations, serving both NHS and private patients. We offer a diverse range of imaging modalities and the opportunity to work with cutting-edge equipment as we continuously invest in our imaging fleet and static locations.

Job responsibilities

Head of Clinical Services

Key result areas

1. To be the clinical expert providing professional clinical guidance, clinical audit, support and advice to Radiographers, Sonographer and the broader organisation to ensure good clinical care is provided.
2. As the registered manager, ensure the provision of good quality care provision in accordance with regulatory and professional standards and promptly respond to any complaints.
3. Ensure the proactive management of people to include, recruitment and selection, performance management, appraisals and sickness absence and that line managers are proactively managing the performance of their teams.
4. In conjunction with the People Team ensure all colleagues receive an appropriate Induction, additional continuous professional development and managerial training as required.
5. Creating and maintaining a radiation safety culture across all colleagues. Your knowledge and skills will support understanding of legal requirements and responsibilities involving IR(ME)R17 and IRR17.
6. Ensure the proactive management of budgets so that annual budget requirements are met and/or exceeded identifying opportunities and threats, taking action where necessary to maintain compliance with the budget.
7. Preparation of KPIs/reports including to the Executive Board to monitor and manage performance, identify and take action as appropriate.
8. Ensure effective customer service to all patients to maximise patient satisfaction through good communication and the management of the patient journey.
9. In conjunction with the Development and other corporate teams (e.g. People) devise implementation plans for the effective delivery of new services.
10. Day to day management of contracts to identify future staffing needs; liaise with purchasers.
11. Act as the CQC Registered Manager with the CQC.

General Provisions

1. Understand and ensure the implementation of the companys Health and Safety policy and emergency and fire procedures.
2. You may be required to undertake other duties appropriate to your post and/or hours of work. The company may periodically review your role description and update it to ensure that it relates to the job as being performed. It is the companys aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your role description after consultation.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: attend risk management training and contribute to risk assessment audits.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
2. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
3. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding Children and Vulnerable Adults

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults. Familiarisation with, and adherence to, the DHC Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. All employees must ensure that they understand and act in accordance with this clause.

If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency.

Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regard to Safeguarding Children and Vulnerable Adults and PREVENT.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the company, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Responsibility for Policy and Service Development Implementation

The post-holder will:

• Adhere to company policies and procedures.
• Propose changes to working practices or procedures within own work area.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Experience

• Experience of managing diverse teams.
• Commercial experience at a senior level.
• Working in a fast paced environment.
• Preparation of written reports and financial appraisals.
• Knowledge of national strategies associated with Diagnostic Services and the development of CDCs. Experience of managing and impacting a broad range of business development KPIs.
• Understanding of Human Factors in healthcare.
• Understanding of NHS systems and processes and the relationship with the Independent sector.

Qualifications

• Professional qualification in Radiography, CT and PET-CT.
• Registered with the HCPC.
• Up to date and in depth knowledge of IRMER.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.