Head Of Centre - Property Management

Head Of Centre - Property Management, Wokingham

Client:

LRG

Location:

Wokingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

561afb6ed13a

Job Views:

6

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Job Title: Head of Centre – Property Management

Location: Crowthorne House, Wokingham

Brand: Romans

Salary: up to £48,880 OTE inclusive of commission

Hours: Monday - Friday - 8:30am - 5pm

Job Summary and key responsibilities:

Reporting to the Regional Manager/Director, Romans are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Wokingham. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio and working with the Regional Manager to support strategic objectives.

Key Responsibilities:

• Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity and output.
• Conducting Morning Meetings.
• Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
• Providing support and guidance with the implementation of new legislation.
• Help investigate customer complaints and propose/undertake appropriate responses.
• Help to co-ordinate and where possible provide training.
• Support the Property Management department through guidance and mentoring to achieve strategic objectives.
• Support audits of property management departments in conjunction with branch audits.
• Ensuring that property management best practices are shared.
• Checking Gas Daily to ensure process has been adhered to, having relevant conversations.
• Monitoring teams overdue workflows, having relevant conversations.
• Monitor the churn report, having relevant conversations.
• Identify possible opportunities to enhance the level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
• Working on group projects or initiatives along with the RPM to ensure successful implementation.
• Direct line management responsibility in relation to Property Management Team Leaders.
• Responsibility to enforce strategic objectives.
• Conducting Interviews.
• Ensuring adequate cover in the department when it comes to holidays and days off.
• Monitor workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
• To be the point of contact for the lettings/Branch managers to resolve issues with the property management team.
• To be a point of contact for out of hours emergencies and to act in accordance with best judgement.

What are we looking for:

• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Experience leading a team.
• Proven history working within the Property Industry.
• Up to date knowledge of legislation.
• Full UK Driving License Required.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.
• Competitive base salary and additional incentives.
• Quarterly and yearly awards including trips abroad.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.