Head of Catering and Supply Chain

British Airways; Hounslow; On-site; GBP 60,000 - 100,000

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Head of Catering & Supply Chain

We are looking for an ambitious and proven leader to join our team in an exciting new role as Head of Catering & Supply Chain. This is an outstanding opportunity to craft and deliver the British Airways premium proposition, driving both commercial value, innovation and the outstanding quality we are known for. This role will report into the Director of Customer Experience.

What you’ll do:

1. Oversee the management and delivery of British Airways' hospitality proposition, including food, beverage, onboard catering, and retail.
2. Lead and inspire a team of c.80 managers.
3. Evolve the hospitality offering using customer insights to drive innovation, sustainability, and differentiated experiences across all travel classes.
4. Contribute to the development of the Customer Experience financial plan and ensure stringent control of all operational and capital expenditure.
5. Drive revenue growth through a robust retail and product offering.
6. Implement a category-based sourcing strategy, bringing to bear data analytics and the wider IAG supply chain to negotiate long-term commercial partnerships.
7. Lead teams of experts and a network of suppliers to achieve operational performance metrics, focusing on NPS and punctuality.
8. Ensure outstanding quality management by embedding the BA Better World and British Airways risk framework.
9. Transform the inflight customer experience by introducing and improving technologies and processes.
10. Maintain an operational framework that includes just-in-time practices, quality management, and inventory control, ensuring efficient distribution from London Heathrow, London Gatwick, and global hubs.
11. Provide mentorship and build a strong, empowered culture where colleagues thrive.

What you’ll bring to British Airways:

1. Extensive experience of leading airline catering (desirable) and/or hospitality/transportation/retail product development and supply chain logistics.
2. Financially astute with experience of managing significant operating budgets.
3. Contract negotiation experience, working knowledge of catering operations, product development and procurement practices.
4. Appreciation of the customer service environment and culture at both a premium and non-premium level.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.