Head of CafßOperations

TipTopJob; South Yorkshire; On-site; GBP 34,000 - 43,000

Job description

Location: Rotherham

Salary: A GBP 34,436 : A GBP 42,088 per annum

Hours: Full time, 37.5 hours per week

The Role

At the hospice, their cafés are at the heart of their community. They’re not just places to enjoy a coffee, but are vital hubs where patients, families, staff, and supporters come together. As part of the exciting expansion of their cafés, they’re moving all café operations to sit under their income generation directorate. The head of café operations will play a key role in this transition, reporting directly to the income generation director.

This is an opportunity to bring a commercial focus to their café operations, ensuring that every site not only provides excellent service but also generates vital income to support their mission. You will lead a growing team, bringing a mix of catering experience, commercial expertise, and a passion for community. With their living life's wishes strategy guiding us, the success of their cafés directly contributes to the hospice's sustainability and ability to deliver exceptional care.

Key Responsibilities

Café Operations And Leadership

• Oversee the daily operations of all hospice cafés, ensuring smooth and efficient service across all locations.
• Line manage café supervisors, providing leadership, support, and development to ensure consistent high standards of service, food safety, and cleanliness.
• Ensure the hospice café, in particular, caters to patients' needs while preparing and distributing food to the other cafés.
• Manage the production and distribution of food from the hospice café to other locations, ensuring quality and supply consistency.
• Foster a customer-focused environment that provides exceptional service and reflects their something rother tasty ethos.

Commercial Growth And Income Generation

• Develop and execute a commercial strategy to drive profitability and revenue growth across all cafés, with an emphasis on sustainability.
• Identify and implement new income-generating opportunities, such as digital ordering systems, new supplier partnerships, and seasonal menu innovations.
• Explore and assess potential new café locations, expanding the hospice's reach and enhancing brand visibility.
• Work closely with the fundraising and marketing teams to align café operations with hospice campaigns and community outreach.

Supplier And Stock Management

• Source and negotiate with suppliers for food, beverages, and café equipment, ensuring quality and value for money.
• Manage stock, inventory, and supplier relationships, ensuring the effective use of resources and reducing waste.
• Continuously evaluate suppliers and products to meet the hospice's standards for quality, sustainability, and cost-efficiency.

Customer Experience And Community Engagement

• Enhance customer experience by ensuring the cafés provide a welcoming and enjoyable environment for all visitors.
• Regularly gather customer feedback and use this data to improve service and offerings.
• Leverage cafés as community engagement points, raising awareness of the hospice's mission and services, as well as promoting fundraising opportunities.

Skills And Qualifications

• Level 3 food safety in catering (or equivalent): essential for ensuring compliance with food safety standards in all café operations.
• Management or leadership qualification (e.g., ILM level 3 or equivalent): critical for effective team leadership and operational management.
• Health and safety certification (e.g., IOSH managing safely or equivalent): a sound understanding of health and safety regulations for café environments.
• Experience in financial management/budgeting: significant experience managing budgets, financial reporting, and achieving financial targets.
• Proven experience in managing café or hospitality operations, with a strong understanding of catering, food safety, and customer service standards.