Head Host / Duty Manager

About the job. Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.

Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

We're looking for a Head Host/Duty Manager to join our team at Leman Locke and Buckle Street Studios, London.

The role

Are you a natural host? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences?

As the lynchpin of the reception team, overseeing the House Hosts and reporting to the General Manager, you’ll make sure guests feel genuinely special – from the day they reserve, until the minute they check out.

What it looks like

1. Creating tell-your-mates experiences that make guests want to keep coming back.
2. Being ‘in the know’ on local goings-on and inspiring guests with new ideas.
3. Acknowledging and acting on guest reviews in a way that shows Locke cares.
4. Handling complaints with a can-do attitude.
5. A systems specialist (Mews, Rezlynx); resolving payment queries and system errors like the smooth operator you are.
6. Supervising and coaching the Day House Host team and empowering them to do all these things, too.

Values you’ll share

1. Courage to question, evolve and be human.
2. Curiosity to seek out innovation, change and creativity.
3. Confidence to challenge convention and look for better ways to do and be.
4. Accountability and the desire to empower those around you.
5. Freedom to be yourself at work, just as much as at play.
6. Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
7. Recognition of humanity in yourself and others to learn fast, evolve and grow.

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

When and Where?

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

This is a full-time role where you will be working 37.5 hours per week.

About Leman Locke

Leman Locke is the original Locke. Opened in 2016, it has all the style of a boutique hotel, with the flexibility and space of a serviced apartment. It’s also very much part of the local community. Next door, you'll find Buckle Street Studios. The interiors are sultry, calm and sophisticated. The pantry and co-working space act as an extension of your room. Our Locke Shop showcases local artists, designers and craftspeople. And the restaurant, coffee shop and workout studio, just metres away at Leman Locke, are yours to enjoy too.

About edyn

Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.

Diversity, Equity, and Inclusion Statement: edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!