Head Barista

Job Description: We are seeking an experienced and passionate Head Barista to lead the barista team across all five ARRO Coffee locations. This senior role extends beyond coffee preparation—our Head Barista will be responsible for training and developing our baristas, ensuring that our coffee quality and customer service standards are consistent across all locations. As the driving force behind the quality of our coffee offering, you will help elevate our coffee culture while working closely with our Store Managers to ensure smooth daily operations. If you thrive on leading teams, crafting the perfect coffee, and mentoring others, this role is for you.

Key Responsibilities:

1. Leadership & Team Development:
   1. Lead and inspire the barista team across all locations, setting high standards for performance, quality, and customer service.
   2. Provide training and development for new and existing baristas, ensuring consistent execution of ARRO’s coffee techniques and recipes.
   3. Conduct regular performance assessments and upskill training to maintain and improve barista skills across all sites.
   4. Act as a role model, fostering a positive, collaborative work environment.
2. Coffee Excellence:
   1. Ensure that all baristas maintain excellence in coffee preparation and presentation, with a focus on consistency and quality.
   2. Manage and oversee the use and maintenance of espresso machines, grinders, and other equipment at all locations, ensuring optimal functionality.
   3. Experiment with new brewing techniques and recommend improvements to the menu in line with ARRO’s quality standards.
3. Operational Oversight:
   1. Work alongside Store Managers to ensure smooth day-to-day café operations, particularly in coffee preparation areas.
   2. Maintain inventory levels of coffee and other café supplies, managing orders and stock control across all stores.
   3. Ensure compliance with health and safety regulations and food hygiene standards across all coffee stations.
4. Customer Service:
   1. Lead by example in delivering exceptional customer service, creating a warm and welcoming atmosphere at all ARRO Coffee locations.
   2. Address customer enquiries and complaints professionally, ensuring swift resolution and maintaining high levels of customer satisfaction.
5. Standards & Innovation:
   1. Ensure that all stores adhere to ARRO’s coffee and customer service standards, conducting regular audits and evaluations.
   2. Stay updated on industry trends and competitor offerings, bringing new ideas and innovations to ARRO Coffee’s menu and service.

Requirements:

1. Proven experience as a Senior Barista or Head Barista, preferably in a multi-site role.
2. Extensive knowledge of coffee preparation techniques, including espresso, latte art, and alternative brewing methods.
3. Demonstrated leadership skills with a track record of training and developing teams.
4. Ability to work in a fast-paced environment while maintaining attention to detail and quality standards.
5. Strong organisational and communication skills.
6. Proactive, solution-oriented mindset, with a passion for coffee and customer service.
7. Flexibility to work across multiple locations with varied hours, including early mornings, evenings, weekends, and holidays.

Benefits:

1. Competitive hourly pay rate: £13.00 - £15.00 per hour.
2. Complimentary meals during shifts.
3. Generous employee discounts.
4. Referral programme with the potential to earn up to £250.
5. Company pension.
6. 28 days of holiday.
7. Eligibility for the Store Bonus Scheme.
8. Regular opportunities for professional development and career progression.

About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Our five locations—including our flagship store on Oxford Street—are destinations for coffee lovers and food enthusiasts. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and the warm, inviting atmosphere that makes our cafés beloved gathering spots. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer an exceptional experience every time.