HCSW - Clinical Support Facilitator

The Princess Alexandra Hospital NHS Trust

The healthcare support worker (HCSW) - Clinical Support Facilitator plays an important role in providing support, guidance and lived experience to our new HCSWs undertaking their care certification.

The aim of our team is to create an atmosphere and working environment conducive to learning, developing and enhancing clinical skills as learning does not stop once we are in our roles.

The post holder will collaborate with the HCSW educator, the wider education team, practice development nurses, ward managers, other specialist roles and many other key staff members to support the provision and training delivery of the care certificate.

The role will provide clinical support to unregistered practitioners, specifically HCSWs, ensuring that care delivery at PAHT is safe, responsive, effective, well led and compassionate.

Main duties of the job

Key Responsibilities:

1. Assist new and existing HCSWs in the multi-professional care certificate programme.
2. Ensure completion and assessment of the care certificate within the first 6 months.
3. Work alongside the practice educator for HCSWs.
4. Coordinate with the clinical non-medical education team.
5. Serve as a positive role model for junior staff members.
6. Support the HCSW educator in the certification and coordination of the care certificate during HCSW induction.

Areas of Focus:

1. Safe and effective care delivery
2. Achievement of core competencies

About us

Our Organisation: The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values: The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

1. Patient at heart: Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
2. Everyday excellence: Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
3. Creative collaboration: Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Job responsibilities

Please see the attached Job description and person specification. This is available to download at any time.

Person Specification

Knowledge

• Ability to work well in a team and take on aspects of leadership.
• Ability to relate and communicate with patients and staff from different professions, at all levels.
• Extensive knowledge about the care certificate.

Experience

• Extensive experience working in a clinical environment.
• Experience of supervision and pastoral support for healthcare support workers and students in practice settings.
• Ability to create a conducive working learning environment.
• Experience in quality improvement or change projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Princess Alexandra Hospital NHS Trust

£26,530 to £29,114 a year pro rata, per annum plus 5% high cost area supplement.