Hardware Support Engineer

£30k - £40k

Nottingham

We are looking for a Hardware Support Engineer to become a product champion within our client’s organisation. This role involves managing one of their products, supporting both customers and internal teams with troubleshooting, and staying at the forefront of industry advancements to advise on new product development.

The ideal hardware support engineer will have passion and expertise in hardware/electronics and will possess exceptional analytical, problem-solving, and communication skills. We may consider a recent electronics graduate for this position.

1. Manage helpdesk tickets from initiation to resolution, ensuring effective solutions through collaboration with various departments.
2. Provide technical support via phone and email, assisting with fault diagnosis and general technical queries.
3. Gain a comprehensive understanding of the hardware and related software products they offer and become the go-to expert.
4. Conduct hands-on testing of CCTV systems; Digital Video Recorders (DVR, MDVR, NVR, etc.), Analogue and IP cameras, 4G Routers, and VMS software products to identify and troubleshoot faults.
5. Support the new AI development projects on hardware front through knowledge of edge computing hardware like NVIDIA Jetson etc.

1. Passion and expertise in a hardware role, preferably in the electronics or tech industry with CCTV or networking.
2. Strong ability to engage in technical conversations, challenging and questioning effectively to achieve the best outcomes.
3. Networking knowledge
4. Hardware fault finding