Hard Services Operations Manager

Hard Services Technical Manager - Facilities Management

Location: London

Job Type: Full-time

Salary: £50,000 - £60,000

Reporting To: Senior Operations Manager/Contracts Manager

Job Summary:

We are seeking a highly skilled Hard Services Technical Manager to oversee the maintenance and operation of all building systems, ensuring compliance with safety regulations, efficiency, and service quality. This role requires strong technical expertise, leadership skills, and experience in facilities management to manage mechanical, electrical, plumbing (MEP), HVAC, and other hard services within the organization.

Key Responsibilities:

1. Technical & Operational Management
   Oversee the maintenance, repair, and operation of all MEP, HVAC, electrical, and plumbing systems.
   Develop and implement preventative and reactive maintenance programs to ensure efficiency and compliance with industry standards.
   Conduct regular inspections to identify risks, inefficiencies, and areas for improvement in technical services.
   Ensure energy efficiency and sustainability initiatives are integrated into facility operations.
2. Compliance & Safety
   Ensure all maintenance and technical services comply with local and international regulations, safety standards, and industry best practices.
   Manage risk assessments, health and safety policies, and statutory compliance related to building systems.
   Keep up to date with legal requirements for fire safety, electrical safety, and building compliance.
3. Team & Vendor Management
   Lead and manage a team of technicians, engineers, and subcontractors, ensuring high service delivery standards.
   Work closely with procurement teams to negotiate contracts and ensure service level agreements (SLAs) are met.
   Monitor vendor performance and ensure they adhere to company policies and compliance requirements.
4. Budget & Cost Control
   Develop and manage budgets for hard services, ensuring cost-effective solutions while maintaining quality.
   Analyze maintenance costs and optimize spending through data-driven decision-making.
   Identify opportunities for cost savings without compromising safety and service levels.
5. Project Management
   Oversee installation, refurbishment, and upgrade projects for building infrastructure.
   Plan and coordinate large-scale maintenance projects, ensuring they are completed on time and within budget.
   Liaise with stakeholders, ensuring project goals align with business objectives.

1. Education & Qualifications:
   Degree in Engineering, Facilities Management, or a related field or equivalent.
   Relevant certifications such as NEBOSH, IOSH, CIBSE, or equivalent are preferred.
2. Experience:
   Minimum 5-10 years' experience in a facilities management role, with a strong focus on hard services.
   Proven track record in managing building systems, maintenance teams, and contractor relationships.
   Experience in budgeting, cost control, and compliance management.
3. Skills & Competencies:
   Strong technical expertise in MEP, HVAC, and electrical systems.
   Excellent problem-solving skills with a proactive approach.
   Ability to manage multiple projects and meet deadlines.
   Strong leadership and team management abilities.
   Knowledge of building codes, regulations, and sustainability best practices.

1. Competitive salary & performance-based incentives
2. Health & wellness benefits
3. Career development opportunities
4. Work in a dynamic and growing facilities management environment