Hard Services Business Support

We are looking for an experienced Hard Services Support Manager to take on the role of CAFM Manager. You will be responsible for the administration, maintenance, and optimization of the CAFM system, ensuring that it supports operational efficiency, compliance, and asset management. You will work closely with IT, FM teams, and stakeholders to improve system functionality and data accuracy.

Key Responsibilities:

1. CAFM System Management:
   Oversee the implementation, configuration, and ongoing management of the CAFM system.
   Ensure all asset, maintenance, and compliance data is accurately recorded and maintained.
   Develop and enforce system protocols and best practices.
2. Operational Support & Efficiency:
   Support Facilities Management teams by ensuring the CAFM system enables effective work order management, asset tracking, and reporting.
   Improve system workflows to enhance operational efficiency.
   Ensure seamless integration between the CAFM system and other business applications (e.g., finance, procurement, and compliance systems).
3. Data & Reporting:
   Generate reports and insights to support decision-making and performance monitoring.
   Ensure real-time visibility of asset performance, work order status, and maintenance schedules.
   Maintain data integrity and conduct system audits to identify areas for improvement.
4. Stakeholder Engagement & Training:
   Work closely with FM teams, contractors, and senior management to optimize system usage.
   Provide training and support to system users, ensuring they understand and utilize all functionalities effectively.
   Act as the main point of contact for system upgrades, troubleshooting, and enhancements.
5. Compliance & Continuous Improvement:
   Ensure the CAFM system supports regulatory compliance and audit requirements.
   Identify and implement system improvements to drive efficiency and innovation.
   Keep up to date with industry trends and best practices in CAFM and digital FM solutions.

Qualifications and Skills:

1. Proven experience managing CAFM systems within a Facilities Management or property environment.
2. Strong understanding of asset management, maintenance planning, and compliance tracking.
3. Experience with CAFM software such as Concept, Maximo, Planon, or similar platforms.
4. Excellent analytical and problem-solving skills with a data-driven approach.
5. Strong communication and stakeholder management abilities.
6. Knowledge of IT integrations, databases, and reporting tools is desirable.

Candidates must be eligible to live and work in the UK.