Hair Professional Education Expert

Henkel AG & Co. KGaA; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job description

About this Position

We’re looking for a passionate and people-focused Education & Technical Development Partner to join our Henkel Beauty Care Professional team, covering the North West of England.

This is an exciting opportunity for someone with a strong hairdressing background who loves sharing knowledge, inspiring others, and building meaningful relationships within the professional hair industry.

Working closely with our salon partners across the North West, you’ll play a key role in delivering technical education, supporting customer development, and driving brand engagement in one of our key regions.

What you´ll do

• Deliver inspiring education seminars, in-salon training, and technical support to salons and customers across the North West.
• Provide expert product knowledge, ensuring correct product usage in line with Henkel standards.
• Build and maintain strong relationships with key salon accounts, driving customer loyalty and growth.
• Support the testing, feedback, and internal set-up of new product launches (NPD).
• Manage customer queries and complaints through technical hotline support.
• Deliver internal product and technical training to our Sales and Education teams.
• Work closely with Sales, Marketing, and Digital teams to bring campaigns to life in your region.
• Support with creating engaging content for digital platforms including social media and e-learning.
• Stay up to date with competitor activity and trends within the styling market.