Guest Services Manager

Job Ref:

KGH9533

Branch:

Holiday Inn Milton Keynes East

Location:

Holiday Inn Milton Keynes East, Newport Pagnell

Salary/Benefits:

£26,500 per annum

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Variable

Hours per week:

40

Posted date:

06/11/2024

Closing date:

30/12/2024

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel near Newport Pagnall (MK16 0JA).

Guest Service Managers duties include:

• Orchestrating the seamless operation of our guest services
• Collaborating with various departments to elevate our service levels
• Constantly innovating to exceed guest expectations
• Handling guest requests with precision and promptness
• Proactively seeking new ways to enhance the guest journey
• Setting the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and ME sales while ensuring that our guests receive the best of what we have to offer.

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton. What unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we believe that the details matter. We know that each and every member of our team consistently pursues outstanding – and we have a firm belief in trusting our teams to find innovative and unique ways to do this. And in return? Not only do we offer a highly competitive benefits package, but through our career opportunities and development, we also support you wholeheartedly on your own personal pursuit of outstanding. Do you want to work at a beautiful Wedding Venue in the Milton Keynes area? An amazing team of colleagues awaits you at this 53 bedroom Manor style Hotel.