Guest Services Manager

InterContinental Hotels Group; Manchester, London; On-site; GBP 31,000; Full time

Job description

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA

An amazing opportunity for a Guest Services Manager to join us at Kimpton Clocktower!

We offer a salary of £30,862.00

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As a Guest Services Manager, you will be supporting the Front Office Lead to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large).

You will manage the shift you are working, dealing with complex guest requests or complaints and ensuring all tasks within the Team have been completed, while supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service.

Our Guest Services Manager communicates both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations.

To succeed as our Guest Services Manager, you will need:

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard
• Strong organisation skills and ability to work in high pressure environments
• Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
• An awareness of market trends and the ability to implement new initiatives
• A willingness to help out across our Hotel departments to ensure our guests are receiving a Kimpton 5* service!

So, what’s in for you:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Guest Services Manager!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Who we are

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.