Guest Services Manager

SH Hotels & Resorts; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job description

Overview

Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and refresh your leadership skills in our Guest Services department.

The Treehouse Manchester has an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. Our Guest Services Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Qualifications

About You…

• Passionate about hotel operations and guest service with preferred experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• Advanced knowledge of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us…

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Inclusive & equitable work environment for all.
• Team Member recognition programs.
• Pay it Forward: a day annually to volunteer & plus hotel-organised volunteer opportunities throughout the year.
• Earth day giving back activities.
• Cycle Schemes.
• Mental Health Training and collaborations with So Let’s Talk, Coin & Co & more.
• Life Harmony: a refreshed look at agility working.
• Health & Wellness programs throughout the year.
• Discounts across our properties and venues worldwide for all team members.
• Paid Breaks for leaders.
• Enhanced holidays - Up to 33 days for all.
• Optional private medical schemes with optical and dental.
• Paid sickness absence for all.
• Increased pension scheme offering.
• Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
• Wagestream financial planning services.
• Recommend a friend schemes.
• Free food on shift in the best team heart-of-house spaces in Manchester.

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

Starwood Hotels is an Equal Opportunity Employer.