Guest Services Assistant

About LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

About the AO Arena

The AO Arena has welcomed over 30 million guests and thousands of world-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to main stage. With its £50 million redevelopment, the new look AO Arena will attract more artists and more fans for many years to come.

Made in Manchester, Made for Manchester.

About the Role

You will play a key role in delivering exceptional experiences at the Arena. This is a casual, event-driven position, allowing you the flexibility to choose shifts that suit your availability, including evenings and weekends. You will contribute to the smooth operation of events by providing excellent service, ensuring a safe and enjoyable environment for all guests. This role is ideal for individuals who thrive in a dynamic, fast-paced setting and enjoy working as part of a team.

What we can offer

Hosting events is what we do best, and we want our People to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs for you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any required glasses.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

Key Responsibilities:

• Assist customers using the venue booking system, including accessible seating bookings.
• Provide clear, friendly, and professional support for event and venue inquiries.
• Process transactions accurately across all payment methods.
• Use venue software confidently (training provided).
• Understand seating layouts to guide customers effectively.
• Assist with ticketing queries and ensure a smooth customer experience.

You will have:

• Experience of box office/events work desired.
• Excellent written, telephone and interpersonal skills.
• Experience of providing excellent customer care.
• Attention to detail.
• Good administration skills with a working knowledge of Microsoft Word and Excel.
• Flexible approach to working patterns including evenings, weekends and bank holidays in line with business requirements.

This flexible, casual role is perfect for those who thrive in a fast-paced, customer-focused environment. Shifts are event-driven, including evenings and weekends, giving you the freedom to choose when you work!

Recruitment Process Outlined:

• 1^st Stage - Intro Call with Talent Team
• 2^nd Stage - Meeting with Head of Ticketing

There will also be the opportunity in the process to meet the wider team and visit the arena.

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

Please let us know in your application if you need reasonable adjustments at any stage of our recruitment process. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.