Guest Relations Manager

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THE ROLE

As the Guest Relations Manager you will be responsible for ensuring all of our guests have a memorable stay with us; where we not only meet but exceed their expectations. Your tasks will include but will not be limited to:

1. Manage and oversee the entire guest journey from post reservation to check in through to departure.
2. Review the incoming guests on a weekly basis in order to assign appropriate rooms, establish guests needs in advance of their arrival and prepare appropriate amenities.
3. Create a bespoke check in experience for VIPs to ensure discretion and privacy if necessary.
4. Develop and implement guest relations strategies with the Director of Rooms to further improve the guest experience.
5. Be the key point of contact for any VIP guest staying with us ensuring you build a strong positive and ongoing relationship with them.
6. Manage and provide direction to all employees on the floor during shifts and events.
7. Ensure correct use of all reservations systems for any VIP bookings.
8. Be forward thinking and innovative when it comes to ways of working and best practice.
9. Offer strong leadership, mentoring, and guidance to your team.
10. Be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.

EXPERIENCE

1. Minimum 2 years' experience in an Assistant Guest Experience or Assistant Guest Relations Manager role.
2. Minimum 2 years' experience within a 5* Hotel.
3. Strong understanding of OPERA or similar reservation systems.

BENEFITS OF JOINING OUR TEAM

1. Opportunities to progress within our hotel and the wider portfolio.
2. Access to a suite of innovative and varied learning and project opportunities.
3. Exciting wellness and volunteering opportunities.
4. 28 days holiday (including bank holidays) which will increase through length of service.
5. Life Assurance Scheme.
6. Cycle to Work Scheme.
7. The opportunity to have a say in the direction of our hotel by joining one of the many committees across the hotel.
8. 50% off all food and beverage.
9. Eligibility for tuition or sponsorship.
10. Free meals whilst on duty.
11. Refer a Friend Scheme.
12. 2 Hotel-wide social events a year including Employee Awards night.
13. Discounted dry-cleaning.
14. Discounted overnight stays.