Guest Relations Executive - London

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Guest Relation Executive at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater, and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Guest Relation Executive are:

1. Salary: 25,908.48 + service charge
2. Pension scheme with company contributions
3. 50% discount in all our restaurants and Spa's across our properties
4. Team member and Friends & Family rates across our properties
5. Complimentary stay after passing probation
6. Extensive discounts on our benefits platform
7. Access to private medical insurance
8. Support through development plans, apprenticeships, and world-class management development programmes including educational sponsorship to be the best you can be
9. Interest-free season ticket loan
10. Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
11. Bike to work scheme
12. Recommend a Friend incentive
13. Complimentary laundry
14. Free meals on duty
15. Opportunity to join our taskforces to contribute to the business focuses, community and environment
16. Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Guest Relation Executive to join our Guest Relations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Guest Relation Executive, your main duties and expectations for the role will include:

1. To provide a friendly and efficient welcome using guest names and information provided by a property management system
2. Role model warm and open behaviour as a standard at all times
3. Use various computer systems; knowledge of Opera is highly preferred
4. To keep guest profiles tidy, merging and keeping information and feedback up to date
5. To be fully aware of all VIPs, care guests, and long-stay guests arriving, residing, or departing the hotel on any given day, assigning appropriate Welcome card and amenities relating to a detailed Arrival check
6. Be aware of the VIP amenities, family stay, celebration packages, stock, and costing responsibilities

You will be required to work 40 hours per week, on a shift rota.

All applicants must be legally eligible to work in the UK.