Guest Experience Coordinator

TN United Kingdom; England; On-site; GBP 22,000 - 30,000; Full time

Job description

Social network you want to login/join with:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role:

Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? Do you thrive in a fast-paced environment and have a knack for coordinating between teams and departments?

As Guest Experience Coordinator, you will be the vital link between our guests and various hotel departments. You will be responsible for ensuring seamless communication and smooth coordination of activities, requests, and services across the hotel. Your exceptional organizational skills and multitasking abilities will allow you to navigate multiple systems and prioritize tasks to guarantee our guests receive the highest level of service.

What you will do:

1. Serve as the main point of contact for guest requests, inquiries, and concerns, ensuring swift resolution and satisfaction.
2. Coordinate between guests and departments (front desk, housekeeping, concierge, spa, dining, etc.) to ensure a seamless guest experience.
3. Utilize various hotel management systems to track, manage, and follow up on guest requests and services.
4. Monitor guest activity and ensure that all special requests, bookings, and amenities are delivered promptly and accurately.
5. Maintain detailed knowledge of hotel services, amenities, and events to provide guests with accurate information.
6. Assist with pre-arrival planning and special occasion coordination to ensure personalized guest experiences.
7. Respond to guest feedback and assist in creating improvements based on guest suggestions and needs.

What you will bring:

1. Proven experience working with multiple computer systems and hotel management software.
2. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
3. Previous experience in a fast-paced customer-facing role, preferably in a hotel or hospitality setting.
4. Excellent organizational and multitasking abilities, with keen attention to detail.
5. A proactive attitude with the ability to anticipate guest needs and resolve issues efficiently.
6. A passion for delivering outstanding service and enhancing the guest experience.

What we offer:

1. Excellent Training & Career development opportunities.
2. Hotel Service Charge.
3. Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
4. Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
5. Shuttle bus service from the hotel between Fleet & Church Crookham.
6. Holiday entitlement increases with years of service up to 33 days off.
7. Bupa dental plan available after 6 months of service.
8. Opportunities to build a successful career with global potential!!
9. Free uniform dry cleaning available.
10. Annual themed employee party and many social, charitable & sporting events throughout the year.
11. Access to Wagestream - salary advance benefit.
12. Employee recognition programmes.