Growth Marketing Manager

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Form of employment: Contract of employment or B2B contract (self-employed)

Location: Europe or the US, remote (with access to coworking spaces in your city)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform empowering businesses of all sizes to grow their sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.
• We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• The new Tidio AI feature (Lyro) answers up to 70% of customers' questions in seconds and is available to users even on a free plan. It's a real AI revolution!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population;
• In March 2022 we secured $25 mln in a Series B Investment round (read TechCrunch's article to learn more)
• In June 2023, our monthly MRR exceeded $1M.

We're looking for a full-funnel Growth Marketing Manager to join our Marketing team and take charge of building and scaling our growth engine, especially for new verticals. If you're a hands-on growth marketing expert excited about making an impact and working in a culture of experimentation, autonomy, and fast learning, we'd love to hear from you!

As a Growth Marketing Manager, you will:

• Explore and conquer new untapped opportunities for growth and craft strategies to address them effectively from a marketing perspective;
• Run tests and experiments across paid and organic marketing channels to validate hypotheses and leverage a deep understanding of our target customer segments;
• Map out the customer journey, and drive innovation by crafting tailored campaigns and leading cross-departmental collaboration for improved results;
• Ideate and implement out-of-the-box growth strategies that will differentiate Tidio in a competitive market;
• Be hands-on with the tools: write copy, create email sequences, design simple graphics, set up A/B tests and ad campaigns (Google Ads, Meta Ads, etc.);
• Extract and analyze data from tools like HubSpot, Google Ads, Meta Ads, Clay, and Apollo to inform strategy and boost performance.

You're a perfect fit if you:

• Have 4+ years of growth marketing experience combined with a SaaS B2B background and track record of successfully scaling customer acquisition;
• Possess a solid understanding of LinkedIn, Google Ads and Meta Ads, including setting up campaigns, changing assets, running A/B tests and verifying results (hands-on experience is a must);
• Have knowledge of mapping a customer journey and acting on various stages of it by writing compelling copy, creating email sequences, designing simple graphics, setting up and analysing campaigns;
• Are skilled at working across the full marketing funnel and multiple channels, with expertise in A/B testing, conversion optimization, and marketing automation;
• Have proficiency in tools like Hubspot, Google Ads, Meta Ads, Clay, Apollo (or other outbound enrichment tool) and the ability to extract data from the tools above and analyze it on their own;
• Are highly analytical, with the ability to query data (SQL is a plus) and uncover actionable insights;
• Thrive in a fast-paced startup environment and enjoy collaborating with cross-functional teams;
• Know how to inspire and engage others to drive projects forward.

We want to offer you:

• Remote-first work with flexible hours (as long as you can attend agreed-upon online meetings with your team);
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions;
• Great development opportunities - company-supported courses and conferences;
• Possibility to work from a Regus coworking space in your city;
• 26 days off guaranteed in a year;
• Individual work tools - Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs;
• Sport & wellness benefit or its financial equivalent;
• Private medical care or its financial equivalent;
• Mental well-being program - individual therapy or coaching sessions and resources for employees;
• Budget for 1:1 English language classes;
• Free access to one of the most popular e-book/audiobook services;
• Regular on-site integration events (company-wide meetings, team reunions).

Diversity Statement

One of Tidio's core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.