Groups, Meetings & Events Admin Apprentice

Job Description - Groups, Meetings & Events Admin Apprentice (HOT0BI0N)

Job Number:

HOT0BI0N

Work Locations

Hilton London Metropole Hotel 225 Edgware Road London W2 1JU

NOW IS AN EXCITING MOMENT TO JOIN EUROPE'S LEADING CONFERENCE HOTEL 2023, AND ENGLAND'S BEST MICE HOTEL 2022:

THE HILTON LONDON METROPOLE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST HOSPITALITY WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breathtaking skyline views across London.

A WORLD OF REWARDS

• Enrolment on a world class Level 3 apprenticeship in business administration

Salary: £27,115 per year

• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

What will I be doing?

You will be contributing to the success of the GM&E Sales & Planning team by covering various administrative roles, such as:

• Creating daily, weekly and monthly production reports
• Running Quality audits and checks for the GM&E Teams
• Loading data into various Platforms – Delphi, OnQ, R&I
• Building and maintaining good relationships with other sub-departments within the commercial team
• Co-ordinating internal meetings and banquet event orders
• Enrolling on and completing a Level 3 apprenticeship qualification in Business Administration through our training provider

Specific job knowledge, skill and ability:

• Working experience in a hotel – basic knowledge of department & revenue structure
• IT & tech savvy – able to work with various software
• Positive attitude and good communication skills
• Commitment to deliver high level of accuracy
• Excellent grooming standards
• Ability to manage multiple projects and meet deadlines
• Fantastic attention to detail

What are we looking for?

• Previous experience in either an administrative role or in a supervisory position within Hotel operations
• Excellent verbal and written communication skills
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Eligibility screening for an apprenticeship: must hold the right to work, have lived in the UK for the past 3 years, and not hold an equivalent or higher qualification already.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.