Groups, Conference and Events Coordinator

Job Description - Groups, Conference and Events Coordinator (HOT0B3I9)

Work Locations

Hilton - East London Cluster Office
Hilton London Canary Wharf, South Quay, Marsh Wall
London E14 9SH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Annual Salary of £26,000 plus quarterly incentives
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Short Term accommodation to support your relocation from other areas of the UK
• Guest Experience Day 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member’s areas

Monday–Friday rotation of Early, Mid, and Late shifts. Enjoy 2 days of WFH each week after probation.

A Groups, Conference and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time they arrive at the hotel with their event, working with the hotel to achieve the set goals.

What will I be doing?

As a Groups, Conference and Events Coordinator, you will handle the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks to the highest standards:

• Receive groups and events and keep the hotel updated
• Draw up contracts for groups and events
• Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
• Negotiate budgets with customers
• Develop events Work Orders in the system with all relevant information
• Conduct instructional groups with all relevant information to the group (number of attendees, category, price, form of payment, contact details, special notes, etc.)
• Perform monthly reports on groups and update closing information
• Interact continuously with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings, and kitchen
• Act directly with the guest or client during the stay of groups and events
• Participate in special activities such as cocktail receptions, welcome tours for groups, etc.
• Ensure that all client requests are answered efficiently and promptly

What are we looking for?

A Groups, Conference and Events Coordinator serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Graduate or MBA in Management, Hospitality, or Marketing
• Previous experience in sales for groups and events, preferably in Hospitality
• Ability to analyze and manage multiple tasks
• Ability to solve problems quickly and efficiently
• Strong organizational and planning skills
• Good computer skills including Excel, PowerPoint, and Word
• Proactive approach to meet deadlines and objectives

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.