Group Commissions Clerk

Group Commissions Clerk

Maybourne

We are seeking an exceptional Group Commissions Clerk to join the Maybourne team.

What will you write in your Maybourne story?

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realizing a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate about our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to detail to anticipate what others need. You are looking for a career, not a job.

The Maybourne experience

You will find a supportive, fun, and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

As a Group Commissions Clerk, you will be responsible for ensuring the validity and accuracy of all travel agents' commissions, and the appropriate allocation and timely payment to agencies.

Your duties will include but will not be limited to:

1. Preparing, checking, adjusting, and uploading commission reports to Onyxpay according to the weekly schedule for all MHG properties.
2. Checking for accuracy, preparing, and approving commission payments to TAs via hotel accounts payable (BACS payments).
3. Ensuring all information on the Agency Net Commission list is updated and cross-checked with the weekly commission payment report.
4. Ensuring the information showing on the Onyxpay commission report is accurate.
5. Acting as Maybourne hotels' point of contact for all commission-related inquiries.
6. Checking and replying to all travel agency accommodation commission inquiries for all Maybourne properties in a timely manner in conjunction with relevant departments.
7. Checking and replying to all banqueting agency commission inquiries for all Maybourne properties in a timely manner in conjunction with relevant departments.
8. Checking and replying to all F&B agency commission inquiries for all Maybourne properties in a timely manner in conjunction with relevant departments.
9. Maintaining an effective filing system that records all commission payments and the handling of commission inquiries for auditing purposes.
10. Assisting in the preparation of any ad-hoc analysis, reports, or training as requested by management regarding commission policy and procedure.
11. Weekly upload of commission reports to Onyxpay according to the weekly schedule for all MHG properties.
12. Dealing with urgent commission inquiries and following up on progress until the case is closed to satisfaction.
13. Preparing monthly travel agents and banqueting agency outstanding commission accrual journal.
14. Liaising with: Head of Departments, Front Office, Events, Reservations, and Head Office Finance.
15. Undertaking any other incidental jobs within the scope of the department and as requested by the Financial Controllers.
16. Being aware of and maintaining department standards.

Entry Requirements

We are looking for an enthusiastic and motivated individual, ideally someone who has worked in a similar Group Commissions Clerk role within the hospitality or travel and tourism industry. We would be looking for someone that has outstanding people management skills, a keen eye for detail, and exceptional organizational abilities. The role is varied and involves a great deal of interaction with all departments within the Hotel.

Other skills that will need to be demonstrated include:

1. Strong customer care skills
2. Ability to work under pressure
3. A high standard of personal presentation
4. Confident, professional, and welcoming personality

This is a fantastic role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

1. Excellent salary package.
2. Family Friendly company policies including enhanced Maternity and Paternity Pay.
3. Holiday allowance increase after 3 and 5 years of service.
4. Travel Season Ticket Loans.
5. Pension Scheme*.
6. Salary Sacrifice.
7. Holiday Trading.
8. Retail Discount.

Health and Wellbeing Support

1. Subsidised monthly Podiatrist and Masseuse treatments.
2. Flu vaccination vouchers*.
3. Eye test vouchers and contributions towards glasses*.
4. A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
5. On and off-site Occupational Health Service.
6. Death in Service salary contribution.
7. Various wellbeing activities focused on mental and physical health.
8. A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
9. Cycle to Work.

Recognition and Career Development

1. Referral Scheme Introduce a Star where you can earn up to £1,500*.
2. Instant colleague recognition and award programme with generous prizes.
3. Colleague of the month nominations with generous prizes.
4. Additional paid day off to celebrate your Birthday.
5. Internal transfer and promotion opportunities.
6. In-house training and development team with a strong focus on career progression and personal growth.
7. Long service awards.

Memorable experiences

1. Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
2. Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
3. 50% Food and Beverage discount* across the Maybourne.
4. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.)
5. Wedding and Baby gifts.
6. Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.