Greencross Limited | Client Services Team Leader - Greencross Vet Hospital

Company Description

Greencross Vet Hospital (GVH) is a leading multidisciplinary teaching hospital in Werribee, Melbourne. Our state-of-the-art modern facility is dedicated to providing high-level patient care and exceptional client service. We partner with the University of Melbourne to support teaching for DVM4 student rotations, fostering a culture of effective student learning.

Job Description

Role Overview : As the Client Services Team Leader at GVH, you will be critical in ensuring our clients receive outstanding service. You will lead and inspire our client services team, driving improvements in service delivery and fostering a positive and engaging team culture.

Key Responsibilities :

• Lead, mentor, and support the client services team to ensure exceptional service delivery.
• Drive improvements in client service processes and performance.
• Foster a positive and engaging team culture, promoting collaboration and professional development.
• Manage client inquiries and concerns with professionalism and empathy.
• Coordinate with other hospital departments to ensure seamless client experiences.
• Monitor and report on client service metrics and implement strategies for continuous improvement.

Qualifications :

• Proven experience in a client service leadership role, preferably in a healthcare or veterinary setting.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to drive improvements and foster a positive team culture.

What We Offer :

• A leadership role in a leading veterinary hospital focusing on client service excellence.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.
• The chance to make a meaningful impact on client satisfaction and team engagement.