GRC Client Relationship Manager

Glasgow, Scotland, United Kingdom - Remote

Dionach

Dionach is your trusted cybersecurity partner, offering comprehensive services such as vulnerability assessments, penetration testing, and risk management. We are a dynamic information security partner with ambitious growth targets in Governance, Risk, and Compliance.

Role Purpose:

We are seeking a skilled and motivated Strategic Client Relationship Manager. The primary aim of the role is to successfully onboard new clients and develop long-term strategic relationships. This role requires a blend of project management and client relationship management skills.

Requirements

Responsibilities

The relationship manager will be responsible for:

1. On-boarding new clients, ensuring an industry-leading client experience.
2. Leading and attending implementation meetings/workshops.
3. Ensuring Dionach delivers services to meet/exceed agreed contractual SLA’s and KPI’s.
4. Being the client’s primary point of contact for strategic relationships.
5. Developing successful strategic client relationships from the point of contract award onwards.
6. Understanding and addressing customer needs.
7. Obtaining and acting upon CSAT feedback and lessons learned.
8. Using CRM tools to capture and analyze client data for strategic relationship development.

Project Management

1. Project managing the implementation of contracted work.
2. Effectively communicating project expectations to stakeholders.
3. Developing detailed project plans, schedules, and status reports.
4. Managing project risks, issues, and changes.

Internal Relationships

The relationship manager will report to the Bid Manager within the Technical Solutions and Innovations Team and will engage with the bid team throughout the tendering process.

Experience

• Strong track record in Strategic Relationship Management and/or Project Management experience ideally in the cyber security domain.

Interpersonal Skills

• Excellent stakeholder management and relationship building skills.
• Self-starter able to take ownership of contracts from the point of award.
• Comfortable working at pace in an agile fashion.
• Excellent organizational, communication, and interpersonal skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.

Technical Skills/Knowledge

• Strong knowledge of cybersecurity concepts, tools, and technologies.
• Proficiency in Microsoft Office.
• Good understanding of Project Management concepts and methodologies.

Along with a competitive salary, you will have various benefits including:

• A hybrid working environment that supports working remotely.
• Private health insurance.
• Employee benefits and discounts platform.
• Cycle to Work scheme.
• EAP scheme and well-being platform.
• Income Protection if unable to work due to illness or injury.

Dionach are a growing information security company specializing in penetration testing, GRC consultancy, and information assurance services. We are committed to creating an inclusive organizational culture that values equality and encourages diversity.

Job types: full-time, permanent

Location: remote or hybrid

Gross salary: £32k - £35k per annum, depending on experience and qualifications.