Graduate / Junior IT Technician

IT Technician, Thatcham, up to 35k + benefits

Do you want to work at a lovely campus, providing quality IT support and implementing new technology services?

Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment?

This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events.

Responsibilities:

1. Ensure the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas.
2. Monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support.
3. Take ownership of incidents to ensure timely resolution.
4. Oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated.
5. Act as escalation for complex issues and maintain and develop standard operating procedures.
6. Control service updates and support compliance-based assessments.
7. Manage service capacity, availability, and continuity.
8. Maintain the IT asset inventory and own Key Performance Indicator (KPI) targets for continual improvement.
9. Support all IT-related projects.

Qualifications:

1. Experience in a similar IT support role, such as 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support, or other IT or Technology Support position providing on-site support.
2. A degree or education in computer systems, infrastructure, or a related field.
3. At least a couple of years of experience in ITIL-based technical delivery and support.
4. MIEE and MCE certifications are required but can be obtained if you don't have them already.
5. Familiarity with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams.
6. Skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.