Graduate IT Support Engineer (1st Line)

Graduate IT Support Engineer (1st Line Support)

Bristol

Monday to Friday

£25,500 to £26,500 + Benefits Package

Graduate IT Support Engineer (1st Line) required by a really stable & innovative IT MSP (Managed Service Provider) based in modern offices in the centre of Bristol. As you will work closely with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly.

Candidates will need to have a degree (or equivalent) in IT or similar subject. Microsoft 365 and SharePoint knowledge are key for this role.

The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems.

This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business. This is a great chance to hold a varied role in a driven and personable company.

The Graduate IT Support Engineer (1st Line) Role:

1. 1st Line IT Technician role.
2. You will support a wide range of users with a large array of IT issues.
3. Working on the test bench fixing PCs and setting up new computers.
4. You will be taking calls from clients, creating support tickets, fixing basic IT issues, and escalating as required.
5. Working on up to 20 different IT tasks per day.

The Graduate IT Support Engineer (1st Line):

1. Need to have a degree (or equivalent) in IT or similar subject
2. Microsoft 365 and SharePoint knowledge are key for this role.
3. Good customer service skills