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An established industry player in the manufacturing sector is seeking an Internal Applications Engineer to join their dynamic team. This role involves providing exceptional technical support and customer service while working closely with the internal sales team. You will leverage your engineering expertise to develop bespoke solutions and quotations, ensuring client satisfaction at every step. If you are a motivated engineering graduate with a passion for customer service and teamwork, this is an exciting opportunity to make a significant impact in a thriving company known for its innovation and quality. Join us in shaping the future of bespoke project solutions!
TEV has a history of excellence and quality in the manufacturing industry, for cutting edge design, development, and production. Based in Bradford, West Yorkshire the company operates three divisions Marstair refrigeration, Quartz chilled water fan coils, and SC-TEC industrial refrigeration.
Role Description
As an Internal Applications Engineer you will be an engineering graduate responsible for providing the highest level of customer service at all times, working as an integral part of the internal sales team to maximise project sales opportunities
Purpose of the role
To provide expert selection advice for bespoke client project design requirements
To develop and provide a detailed technical schedule, including cost proposals utilising the company's selection software
To work with Engineering in providing value engineered, compliant solutions
Primary Responsibilities
Provide the highest level of technical support and advise to clients on a range of product solutions
Define customer requirements and recommend engineered product design solutions
Respond to inbound project enquiries and provide bespoke quotations
Provide project quotation proposals including all relevant documentation to the customer utilising the companies SAP sales CRM system
Liaise between the customer and internal departments for end-to-end project support
Contact existing and potential clients to promote both exiting and newly launched product solutions
Manage and follow up on project quotations in order to maximise conversion rates
Work collaboratively with Key Account Managers to provide a value- added quotation for each customer project requirement
Provide market intelligence and feedback on competitor product and pricing activity
Skills, experience, and qualifications required
Degree in Mechanical/Electrical Engineering
Highly motivated with a pro-active approach
Ability to learn new processes and retain knowledge
Customer focused with excellent communication and organisation skills
A Strong team player
Ability to work efficiently under own initiative, prioritise own workload
Computer literate (Excel, Outlook, PowerPoint )
Experience in the HVAC or refrigeration industry is a plus