GP RECEPTIONIST

We are looking for hardworking, enthusiastic and committed individuals with excellent communication & interpersonal skills to join our friendly team.

This busy role includes answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions & any other administrative tasks as & when required.

Umbrella Medical is a growing partnership with a very strong emphasis on providing high quality accessible care. We have recently moved to a brand new, purpose built health centre in the very heart of Walsall.

In light of this we are looking to recruit reliable, capable & motivated individuals to join our reception team.

We are looking for the right candidate/s to work up to 40 hours per week. Our surgeries are open Monday to Friday, between the hours of 7:15am - 6:30pm & employees are required to work a combination of early starts & late finishes to meet the needs of the organisation.

Although you would be based predominantly at Hatherton Medical Centre, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.

The successful candidate will ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face to face & on the telephone, though anyone with strong customer service skills gained in any environment will be considered.

Main duties of the job

To provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.

The successful candidate will also have:

• Empathy
• Ability to work both as part of a team and independently, and be able to use their own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
• Good IT skills (EMISweb experience an advantage)

About us

Umbrella Medical is a growing partnership with a very strong emphasis on providing high quality accessible care. Following the merger of 3 of our surgeries into one, we now have 4 surgeries in & around the Walsall area. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.

Job responsibilities

Job Description

Please refer to attached Job Description & Person Specification for further details.

Person Specification

Qualifications

• English Language GCSE (Grade C or above) or equivalent

Experience

• Demonstrate experience of dealing with the public both face to face and over the telephone
• Basic understanding of general office procedures (e.g. record keeping, filing)
• Experience of working in General Practice or the NHS
• Experience of using a clinical system

Knowledge & Skills

• Effective verbal communication skills, both face to face and on the telephone
• Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook

Personal Competencies and Qualities

• Ability to work effectively as part of a team and independently
• Ability to work using own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed
• Ability to transfer information/data with proficiency and accuracy
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Methodical approach to work and ability to meet targets/deadlines
• Ability to work flexibly in order to meet the needs of the service
• Self-motivated
• Willing to take part in training and personal development
• High attention to detail
• Friendly and articulate
• Smart appearance
• Ability to use own judgement and work without direct supervision to determine workload priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.