GP Receptionist

NHS; Knebworth; On-site; GBP 10,000 - 40,000

Job description

We are looking for a GP Receptionist to join our large friendly Medical Practice looking after approximately 13,500 patients.

We have two surgery sites, one based at Knebworth and the other in Stevenage. You may be asked to work at either of these sites. You may also be asked to be flexible with your shift patterns as needed.

System One experience would be beneficial but not essential.

Main duties of the job

We are looking for a friendly, helpful candidate that will be responsible for meeting and greeting patients and assisting them with our new appointment system and delivering excellent customer service. You will be answering the telephone and assisting patients in this way also. The candidate needs to be a good listener, be empathetic and as helpful as they can be, especially to those patients that may need a little extra assistance. They will also help with any general queries and a variety of administration work needing to be processed throughout the day.

About us

We are a supportive and forward-thinking Practice with an excellent Clinical Team. We are also a Training Practice for Doctors. We are supportive of personal development and ongoing training for all staff. We have a large administration team working together to ensure the smooth running of the Practice.

There is an opportunity to join the NHS Pension Scheme if you wish.

Job responsibilities

The candidate will be responsible for meeting and greeting patients and assisting them with our new appointment system. Likewise, they will be answering the telephone and assisting patients. They need to be a good listener, empathetic, and as helpful as they can be, especially to those patients that may need a little extra assistance. They will also help with any general queries and a variety of administration work needing to be processed throughout the day.

Person Specification

Experience

• Experience working with System One would be preferable but not essential as training will be given. Experience working in a GP Practice would be desirable, but not essential. Previous experience in a public-facing role would be preferable, along with computer skills.
• We have our own Medical System for which training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.