Governance Administrator & Complaints Lead

TN United Kingdom; Hove; On-site; GBP 30,000 - 50,000; Full time

Job description

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Governance Administrator & Complaints Lead, Hove

Location: Hove, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c34464dd6851

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Clinical Governance Administrator | Governance/Administration | Competitive salary plus excellent benefits | Permanent - Full-Time | The Montefiore Hospital | Hove

The Montefiore Hospital in Hove has an exciting opportunity for a Clinical Governance Administrator to join our team on a Full-Time and Permanent Basis. In this pivotal role you will be responsible for the coordination of all clinical governance administration within the hospital, providing assurance of full compliance with all relevant clinical standards.

Monitor and manage Consultant and professional clinician's compliance documentation in line with hospital compliance standards. Co-ordinate and manage the patient complaints administration process to ensure service is effective and responsive. Support the Director of Clinical Services to assure that the Governance Agenda across the hospital ensuring continuity between local and corporate governance strategies and priorities. To be responsible for the distribution and liaison arrangements for information, including data input/cleansing, analysis, presentation and report writing in order to support clinical governance. Undertake administrative duties such as minute taking as required.

Duties & Responsibilities

• Oversee Consultant and Clinical professional's fitness to practise
• Co-ordinate complaints administration
• Support Governance functions and processes within the hospital
• Communicate Governance agenda and requirements to hospital stakeholders
• Statistical data collation, reporting and presentation
• Facilitation of regulatory inspections as required
• Ongoing review & dissemination of all corporate policies to ensure that the hospital meets the standards required by Spire Healthcare and regulatory bodies
• Monitor and drive the completion of actions and sharing of learning from adverse events, complaints, patient satisfaction, audit, hospital committees and relevant inspections
• Organise and attend meetings which contribute to Governance requirements, managing venue arrangements, agenda and minute taking.

Who we're looking for;

• Strong organisational skills with ability to prioritise workload and work under pressure in order to meet deadlines
• Highly computer literate with advanced knowledge of MS Office
• Excellent attention to detail
• Effective communicator at all levels
• Highly proactive, a strong team player with strong customer service ethic and good interpersonal skills
• Ability to work under own initiative with diplomacy, confidentiality and tact
• Commitment to continuous quality improvement
• Experience of analysing and interpreting data and producing reports
• Knowledge of risk management, health and safety and Care Quality Commission statutory requirements

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* 'Spire for you' reward platform - discount and cashback for over 1000 retailers
* Private medical insurance
* Life assurance
* Health Assessment
* Employee Assistance Programme
* Sharesave
* Free DBS
* Free Car park

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.