Global Training Manager

Vickerstock; Northern Ireland; On-site; GBP 40,000 - 60,000

Job description

Global Training Manager

EXCLUSIVE TO VICKERSTOCK

Full time permanent position

Monday to Friday with a short day on Fridays

Role is based in Tyrone with 2 days work from home (Plus very occasional global travel)

Salary: £42-50K plus bonus, car allowance and benefits

HN10623

Our Client is a large established home grown company that has become globally successful. With a strong order book and an impressive recent expansion, they are now seeking to employ a Global Training Manager as part of their strategic development plan moving forward.

This role reports to the Head of Technical Support and is responsible for the creation, implementation, and ongoing management of the company's Training Academy targeted at both the development of the global service team and training of plant operators. This role includes mapping out the program and engaging with other functions to support the development of content and the delivery of training where necessary. The training for plant operators will provide training to all new plant operators for new projects and offer "paid for" additional training to customers on request along with various levels of training within the program.

In addition to the training role, a secondary function will be establishing an HQ support function (Help Desk) which will utilize a CRM system to provide remote support to customers.

Key Responsibilities

• Development of a robust competence matrix for each level of the service team
• Creation of an in-house training program to develop engineers through each level of the competence matrix
• Training for the service team will cover multiple different aspects including:

1. Machinery process fundamentals
2. Mechanical service tasks
3. Electrical troubleshooting - basics and advanced as required by role
4. Commercial training - dealing with customers and spotting opportunities
5. Health and Safety training - task specific training, creation of robust RAMS
6. Plant commissioning

• Training should include a clear competence assessment to verify that candidates have reached the requirements at each stage - There should be a clear feedback loop into the process
• Assist the service teams in the creation of clear method statements for standard tasks to give clear guidance for best practices
• Once content is created, coordinate translation of the training materials into relevant languages for the service team
• Utilize the content created for the service team training to develop a 'Training Academy' for plant operators. This school should offer multiple levels depending on operator skill and experience
• Support marketing of the company's Training Academy as a clear USP
• Support the roll out of new equipment by providing training and support documentation
• Development of a suitable infrastructure for delivering a World class training program in HQ:

1. Dedicated area for practical training
2. Example sections of machines
3. Control panels for demonstrations
4. Mechanical components for disassembly and reassembly

• Develop a longer-term plan on the roll out of training centres in regional hubs
• Develop a robust and working "Help Desk" function which can provide first level support to customers. This function will utilize the company's technology systems to provide "World Leading" remote monitoring and plant support
• Form a key part of the company's Custom Care management team, providing support and guidance as to world class training and support techniques

Essential Criteria

• Minimum of 5+ years' experience in a similar role that previously involves the management, development and training of multiple service engineers and/or plant operators
• A relatable third level qualification
• Willingness to occasionally travel to regions as required
• Good knowledge and understanding of heavy quarry type of equipment (or similar), its servicing and/or manufacture

If this role is of interest; or if you have a relatable skillset that might match other similar vacancies; then please send an updated CV via the link on the page, or get in touch with Hugh Nugent to discuss in absolute confidence.

Hugh has over 12 years' experience specifically in Engineering/Manufacturing Recruitment and specializes across Senior Executive Placements, Design/Development, Project and Quality Engineering roles throughout Ireland.