Global Training Coordinator

OSI Systems; Redhill; On-site; GBP 30,000 - 50,000; Full time

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

The Rapiscan Systems Learning Academy, an externally accredited “outstanding” training provider, is currently looking for a Global Training Coordinator to support and lead the daily coordination, student advisory experience and digital technology administration. The focus of this role is proactive Revenue Generation across multiple disciplines, alongside providing student support to meet external accreditation requirements.

The Training Coordinator will oversee a range of administrative tasks, coordination efforts, and learner onboarding responsibilities within our global learning academy. This pivotal role plays a vital part in maintaining external accreditation standards and driving operational excellence, ultimately enhancing the customer experience. As a global support position, it demands a high level of administrative expertise and collaboration within the broader training team.

Based in Salfords, the role holder will be required to work various shifts to support our learners and offices in the US, Middle East, and APAC regions. Occasional travel may be required.

Responsibilities

Training Coordination:
Responsible for:

1. Manage and respond to enquiries via email, telephone, and the ticketing helpdesk system.
2. Utilize databases to verify legal and contract agreements, as well as pre-agreed pricing strategies, ensuring meticulous attention to detail.
3. Provide pricing information for customers through email and the ticketing system for all training offerings, including classroom, eLearning, remote training, in-house image interpretation training, and trainer travel.
4. Oversee internal training administration, including scheduling and room bookings.
5. Prepare and send formal training pricing quotations using Microsoft D365 across all regions (EMEA/USA/APAC).
6. Coordinate training schedules with trainers and customers, balancing customer needs with trainer availability, equipment logistics, and travel efficiency.
7. Handle compliance documentation and procedures, including registering customers for training and the internal visitor registration systems.
8. Finalize completed training by certifying and following established processes.
9. Provide necessary documentation and evidence to support invoicing processes and ensure all trackers are up to date.
10. Monitor and manage training backlogs, optimizing trainer and equipment availability to meet monthly revenue goals and ensure timely training delivery.
11. Report training backlog status to management on a monthly basis, highlighting any issues that require escalation or support.
12. Support the Training Team with wider Customer Experience projects, as required.

Educational Services:

1. Utilize diverse systems and technologies to efficiently enrol students in training courses.
2. Register learners across all relevant databases and platforms.
3. Serve as the primary point of contact for students, promptly addressing email, telephone, and ticket system inquiries from current and prospective learners.
4. Offer guidance and support to prospective students, helping them explore training and educational opportunities tailored to their needs.
5. Oversee the student onboarding process to ensure learners comply with external accreditation requirements and receive an exceptional experience from enrolment through to certification.

Digital Learning:

1. Serve as the primary point of contact for learners, addressing any general or technical queries they may have.
2. Manage user uploads, job assignment uploads, and handle routine daily administrative tasks.
3. Process password resets for learners and customers efficiently.

Qualifications

1. Solid experience (minimum of 3 years) as a training coordinator, senior training administrator, or educational advisor.
2. Educated to appropriate level with a qualification in education or business management.
3. Proven track record of working with key stakeholders in a professional and appropriate manner.
4. Proven excellent written communication skills with a keen eye for consistency and detail.
5. IT savvy with good knowledge of presentation tools such as PowerPoint, Publisher, Microsoft applications.
6. Hands-on experience coordinating multiple training events in a corporate setting.
7. Strong administrative skills with a great eye for detail and accuracy.
8. Able to multitask, with a methodical approach and able to stay calm under pressure.
9. Experience of stakeholder management and liaising with both internal and external customers.
10. Excellent knowledge of learning management systems (preferably Totara), eLearning platforms, and educational delivery software.
11. Exceptional customer experience and communication skills.

The role holder must be able to successfully obtain a Background Check (CRC) and Counter Terrorism Check (CTC). The role holder must have their identity verified and be able to prove they have the right to live and work in the UK.

Knowledge, Training and Qualifications if required:

1. Qualification in training or learning quality assurance (Preferred).
2. Knowledge in using and working with online delivery tools (Preferred).
3. Proven knowledge of the full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) (Essential).
4. Familiarity with traditional and modern job training methods and techniques (Essential).