Global Systems Operations Specialist

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company's portfolio includes many of the world's most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:
London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, AD, Vanity Fair and Wired, among many others. Our award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month.

We are headquartered in London and New York, and operate in 31 markets worldwide, including China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, the U.K. and the U.S., with local licence partners across the globe.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

The Role

The primary purpose of the Global Systems Operations Specialist role is to support the Manager, Global Sales Systems who manages the order management system, AdBook, used by the Revenue Organization within Condé Nast.

This includes AdBook day to day end user support, executing against requests submitted by the business to enhance or modify AdBook, supporting the management of the AdBook product catalog, and assisting with daily system maintenance spanning from user management to troubleshooting issues encountered by end users.

This role will report to the Manager, Global Sales Systems. This role will support a mix of Condé Nast's US market as well as Condé Nast's European markets including the UK, Spain, Italy, France, and Germany as needed.

What will you be doing?

• User Support / ticket response via ServiceNow tool
• Test and verify new functionality
• Create and distribute release notes to the business
• Proactively anticipate internal AdBook user groups' business needs
• Create and deliver reports to the business
• Requirements documentation
• Deliver training on new and existing functionality
• Maintain training documentation
• Collect end user feedback and proactively identify opportunities for improvement
• Liaise with Technology and vendors, as applicable, to deliver new functionality
• Participate in feature refinement sessions with Tech team
• Execute against roadmap initiatives
• Support the development and maintenance of the AdBook product catalog which includes display, video, social, email products, and print products
• Support new market launches as needed

Who you are:

• Minimum 2+ years of media planning, ad operations, or other relevant media industry experience
• Effective communication, problem solving, and detail orientation
• Strong understanding of the inner workings of a digital advertising organization
• Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams
• Intermediate Excel knowledge desired
• First hand experience using Salesforce, AdBook (or other OMS), and/or GAM (Google Ad Manager) a plus
• Fluency in French, Spanish, Italian, and/or German a plus
• Bachelor's degree