Global Repair Services - Operations Director

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Supply Chain is a fast-paced and dynamic environment, delivering best-in-class communications equipment and solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We plan what products and services are needed, source efficiently and ethically from a diverse supply base, launch new products, make and deliver solutions on time, and exceed customer expectations through outstanding quality, service and support. We are a central point in our efforts to bring value and lead technology innovation.

This role is primarily hybrid with home working and office working. Traveling is also expected with this role across the UK and internationally.

The role of Global Repair Services Director is responsible for developing and implementing strategies and managing global operations that deliver timely and cost effective repair services that enable business growth and maintain customer experience at the highest level. This global role provides the leadership for the management of repair operations, encompassing people and processes of third party and in-house solutions.

This role is required to build strong and effective relationships with the Services organization and third party services suppliers. Building close partnerships and communication protocols with our regional customer service teams, product development teams and Quality Engineering teams is also a vital success factor.

Responsibilities:

• Develop and implement a global repair services strategy that aligns with Motorola Solutions Business goals, incorporating all products / technologies, driving efficiency, cost savings, and customer satisfaction.
• Oversee global repair operations, ensuring consistent, high-quality service across all regions and technologies. Optimize processes to reduce turnaround times and costs ensuring all Service Level Agreements (SLA’s) are consistently achieved.
• Manage and enhance relationships with third-party repair vendors and partners, ensuring compliance with SLAs, quality standards, and cost expectations while utilizing our partners advanced capabilities (e.g. automation, AI driven diagnostics).
• Define and track key performance indicators (KPIs) for repair services, identifying opportunities for continuous improvement in service delivery (SLA’s).
• Oversee parts inventory planning, supply management and repair logistics to minimize downtime and ensure timely availability of necessary materials.
• Lead initiatives to improve repair processes, adopt new technologies, and enhance overall service efficiency and quality.
• Collaborate with Product Development and Quality Engineering to address recurring issues and improve product reliability.
• Manage the repair services budget and optimize resource allocation to ensure cost-effective operations.
• Ensure compliance with industry regulations, safety standards, and best practices to minimize operational risks.

• Bachelor's degree in Engineering, Business, or a related field (Master’s preferred).
• 10+ years of experience in repair services, with at least 5 years in a leadership role.
• Proven experience in managing global operations in a Fortune 500 environment.
• Strong knowledge of repair processes, supply chain management, and customer service in the communications industry.
• Analytical mindset with ability to interpret complex data, make data-driven decisions and influence results.
• Strong negotiation skills with the ability to manage relationships with third-party service providers.
• Excellent leadership, strategic thinking, and problem-solving skills.
• Strong financial acumen and experience managing multi-million-dollar budgets.
• Exceptional communication and stakeholder management skills.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

Travel Requirements: 10-25%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes

EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.