Global Process and Change Senior Manager (18 months FTC)

Job Description

This job is with WPP, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:

We're seeking an experienced Global Process and Change Senior Manager (18 months FTC) to drive the evolution of our global People function. This is a critical role in shaping how we operate, ensuring efficiency, standardization, and a seamless experience for our people across the WPP network. If you're passionate about process excellence, change leadership, and leveraging technology to empower our employees, we want to hear from you.

What you'll be doing:

As our Process & Change Management Lead, you'll be at the forefront of designing and implementing best-in-class People processes, ensuring they are efficient, standardized, and aligned with WPP's Ways of Working. You'll be a key partner to our agencies, guiding them through change and fostering a culture of continuous improvement.

Process and Service Transformation

1. Manage core end-to-end People process design activities for Joiner / Mover/ Leaver for the WPP global People organization and its operating companies.
2. Partner with 3rd parties for operating model & related business processes to provide POV and insights into best practices and work performed is consistent with WPP’s Ways of Working model.
3. Partner with agency People Process Owners & Process Stewards to develop business processes and requirements which refine current business processes, leveraging Workday HCM with a view to simplifying and standardizing across operating companies.
4. Work with the WPP and agency People key stakeholders across OpCo’s to incrementally design and roll-out the People Ways of Working for People Operations, enabled by Workday and other technology platforms (i.e. ServiceNow).
5. Partner closely with People HCM Technology team and Comms, Change & Training team to ensure alignment on the build/ development cycle and timeline.
6. Act as the global champion, providing coaching to Process Stewards on process design and change management tools to embed a continuous improvement mindset to teams who own the processes in our Global People teams.
7. Key contributor of process design and maintaining global standards for documentation (e.g. SOP templates, user journey maps, training materials).
8. Partner with Deployment Lead to ensure agencies are operationally ready for milestone activities and escalate to the Program team any upstream/ downstream dependencies that may impact end-to-end business processes.

Change Management

1. Manage change impact assessments for agencies partnering with Process Stewards & Deployment Leads, identifying critical points of intervention & key messages which can be leveraged by the Comms, Change & Training team.
2. Partner with CCT team on strategy & plans to ensure adoption of new processes, roles & technology.
3. Continue to partner with Process Owners and People Operations leaders to diagnose change impacts and develop appropriate methods for intervention to drive adoption.

What you'll need:

We're looking for a strategic thinker with a proven track record of driving process improvement and managing change within a complex, global organization.

1. Extensive experience, ideally within HR, IT, or a related corporate function.
2. Essential expertise in process engineering, including design, mapping, and SOP creation.
3. Ideal experience with Workday HCM or other HCM Cloud platforms.
4. Technical deployment experience and a solid understanding of technology.
5. Experience in a complex agency setting would be beneficial.
6. Deep understanding of change management principles and the change adoption process.
7. Proven success in leading large-scale, complex organizational change initiatives.
8. Exceptional communication and active listening abilities.
9. Ability to influence stakeholders and align them toward a shared vision.
10. Adept at tailoring communications to diverse audiences.
11. Proven ability to build and maintain strong working relationships.
12. Highly adaptable and comfortable navigating ambiguous situations.
13. Resilient, tenacious, and driven to persevere.
14. Forward-thinking with a holistic perspective.
15. Highly organized with a natural aptitude for strategic planning and tactical execution.
16. Strong problem-solving and root cause analysis skills.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We believe in creating a dynamic work environment that values diversity and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.#LI-DNI