Global HR Services Manager - 12 Month FTC

Aberdeen Standard Investments; City of Edinburgh; On-site; GBP 40,000 - 80,000; Full time

Job description

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save and invest in the way that works for them.
• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the department

Aberdeen's Human Resources function is globally led by Tracey Hahn, our Chief People Officer (CPO) and has a vision that positions our Culture and Talent as a market differentiator. The HR function has a lead role to play in making our brand meaningful for colleagues. This encompasses creating the right culture, development opportunities, remuneration principles and organisational structures to attract, reward, retain, develop, and successfully deploy a high-calibre, impactful, diverse, and inclusive workforce.

About the role

Reporting to the Head of Global HR Services, the Global HR Services Manager is responsible for managing the day-to-day delivery of HR support services in colleague support at a global scale.

The role holder will ensure all HR policies and procedures are implemented effectively, providing a high level of support to both colleagues and leaders.

This role focuses on streamlining processes, ensuring a seamless colleague experience, leveraging HR technologies for automation, and enhancing HR services to free up HR capacity for strategic roles.

Key Responsibilities:

• Manage a team of Global HR Services Advisers within their allocated remit (colleague support), managing operational execution, service quality and standards.
• Manage the delivery of upskilling and coaching within the team, carrying out annual review of skills matrix to identify any gaps in capability.
• Manage the performance and professional development of the Senior Global HR Services Advisers and Global HR Services Advisers, promoting learning and career development opportunities across various HR areas.
• Actively oversee resource management, ensuring the Global HR Services Advisers rotate cyclically across allocated processes / regional areas.
• Continuous monitoring of HR Services activities within their allocated remit (colleague support or process support) as per agreed SLAs and KPIs, driving continuous improvement and effectively managing risks and issues.
• Regular creation and interpretation of management information to be disseminated with stakeholder groups and used to inform decision making across HR.
• Remain fully conversant with HR policies and processes globally.
• Undertake quality assurance processes / requirements to ensure accuracy, timeliness, and integrity of HR Services in line with requirements.
• Monitor adherence to risk, compliance, and data protection standards across designated regions/process areas.
• Oversee and/or provide guidance around complex, non-routine hire-to-retire queries, acting as a point of escalation, seeking guidance from the Head of Global HR Services and partnering with CoEs and HRBP’s as required.
• Review root cause analysis for key issues to provide strategic advice to HR leadership of trends or patterns, providing solutions on how to proactively avoid issues going forward and drive improvements in the delivery of HR products and services, drawing on guidance from the Head of Global HR Services as required.
• Foster a positive work environment focused on collaboration, innovation and continuous improvement.
• Collaborate with local HR teams to ensure consistent and effective HR practices across all locations.

To be successful in this role you will need:

• Previous experience in operationally managing teams of HR professionals in a local and virtual setting.
• Strong project management skills, including planning, execution, and implementation to support the day-to-day running of the Global HR Services team.
• Demonstrates a strong commitment to customer or client satisfaction, leading teams to deliver exceptional service.
• Confident in day-to-day operational decision-making and in quickly establishing rapport with teams, effectively guiding team members towards achieving business objectives.
• Demonstrated commitment to knowledge acquisition and continuous self-improvement, with a focus on enhancing the colleague experience.
• Excellent analytical capabilities, questioning and refining existing processes to meet key performance indicators (KPIs) and metrics.
• Thorough understanding of industry-standard Service Level Agreements (SLAs) and KPIs, leveraging this knowledge to optimise HR service delivery.
• Internal Stakeholder management skills.
• Adept at both written and verbal communication, able to adjust styles to influence, negotiate, and establish clear guidelines, while also being a strong role model aligned with company values.
• Exposed to a range of HR cloud technologies such as Workday.

About you:

• Leadership – demonstrative leadership skills, with the ability to motivate and guide cross-functional teams.
• A team player – able to collaborate effectively with colleagues, consistently putting the teams’ goals and interests ahead of personal ones and actively contributing to the wider teams shared objectives.
• A consulting-type skillset / mindset – strong influencing, relationship-building, communication, collaboration at senior key stakeholder levels, presentation skills and problem-solving skills, supported by strong learning agility.
• Resilient, positive with an enthusiastic attitude.
• Client focus.
• Technologically inclined.

We are proud to be a Disability Confident Committed employer. Therefore, if you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process.

Our benefits:

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

Our business:

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.