BloomReach Inc.; United Kingdom; On-site; GBP 80,000 - 140,000

Job description

Global Head of Product Insights & Design

United Kingdom

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous… it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We are seeking an experienced and visionary leader to join our team as the Head of Product Insights & Design reporting directly to the Chief Product Officer (CPO). This role is instrumental in shaping and driving the strategic direction of our Product Design, Research & Insights, and Documentation functions across our diverse product portfolio. Our products span from Marketing Automation to Search & Discovery to Conversational Shopping experiences. The ideal candidate will possess deep expertise in product design, user-centered methodologies, Research & Insights, and documentation management, coupled with a proven track record in building high-performing teams and delivering exceptional user-centric products.

Key Responsibilities

Strategic Leadership

• Define and articulate a compelling vision and strategy for Product Insights & Design that aligns with overall business objectives.
• Lead creation of visionary artefacts that guide our customers, partners, and employees into the future experience.
• Lead the development of comprehensive product roadmaps informed by market analysis, customer Research & Insights, competitive benchmarking, and emerging industry trends.

Team Management & Development

• Build, mentor, and manage a high-performing team comprising product designers, UX researchers, insights analysts, and documentation specialists.
• Foster a collaborative culture emphasizing innovation, continuous learning, user-centricity, and excellence in execution.
• Demonstrated experience leading and working with distributed teams across continents.

Product Design & User Experience

• Oversee end-to-end product design processes across web and mobile platforms ensuring exceptional usability, accessibility, visual aesthetics, and brand consistency.
• Champion design thinking methodologies throughout the organization to drive innovative solutions and enhance user experiences.

Research & Insights

• Direct qualitative and quantitative Research & Insights initiatives to deeply understand customer behaviors, needs, preferences, and pain points.
• Translate Research & Insights findings into actionable strategies that inform product decisions across the portfolio.

Documentation

• Lead Docs team who owns the creation and maintenance of clear, comprehensive documentation standards for internal teams and external stakeholders.
• Develop persuasive storytelling techniques to effectively communicate design rationale, Research & Insights findings, product strategies, and performance metrics to senior leadership.

Cross-functional Collaboration

• Partner closely with Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure alignment on product vision, priorities, execution timelines, and go-to-market strategies.
• Facilitate effective communication across teams to proactively resolve conflicts and ensure cohesive delivery of exceptional products.
• Willingness to travel to occasional leadership events and offsites to ensure strategic input is provided in person.

Innovation & Industry Trends

• Stay current with the latest developments in AI tools and emerging technologies relevant to Marketing Automation, Search & Discovery systems, Conversational Shopping experiences, Product Design methodologies, and Research & Insights practices.
• Continuously evaluate new tools and frameworks to enhance productivity, innovation capability, user experience quality, and competitive advantage.

Performance Measurement & Optimization

• Define clear success metrics (KPIs) for evaluating product performance; continuously monitor adoption rates, customer satisfaction scores (CSAT), engagement metrics, revenue impact metrics, retention rates, etc.
• Leverage data-driven insights to iterate on existing products and identify opportunities for new innovations or enhancements.

Qualifications & Skills

• Minimum of 10+ years experience in Product Design or UX/UI leadership roles; at least 3 years at (Sr.) Director or VP level managing large teams in high-growth technology companies.
• Proven track record of successfully leading multi-disciplinary teams (designers/researchers/documentation specialists) delivering exceptional B2B or B2C digital products at scale.
• Demonstrated experience managing complex product portfolios spanning multiple domains such as Marketing Automation platforms, Search & Discovery systems, or Conversational Shopping solutions is highly preferred.
• Deeply rooted in user-centered design principles.
• Strong background in UI/UX, familiarity with accessible design standards.
• Exceptional strategic thinking capabilities combined with hands-on execution skills; ability to balance short-term tactical priorities with long-term strategic goals.
• Strong communication skills with proven ability to influence stakeholders across all organizational levels; adept at storytelling to articulate complex concepts clearly.

If you are a visionary leader passionate about creating outstanding user experiences through innovative design solutions grounded in deep customer Research & Insights — and excited about leveraging cutting-edge AI tools — we’d love to hear about you!