Global Employee Relations Partner

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We are looking for an experienced Employee Relations Partner to join our People Team. In this pivotal role, you’ll drive accountability and promote a values-led culture across our 11 international locations, shaping how we approach employee relations with fairness and consistency.

As a Global ER Partner, you’ll lead complex ER cases, provide expert advice, and develop frameworks that empower our leaders and employees. Working closely with People Partners, senior stakeholders, and our Legal team, your contributions will promote positive change and enhance the employee experience.

This collaborative position lets you operate across regions, leveraging your smart thinking, solid communication skills, and solution-oriented focus in a global organisation.

What you'll be doing:

• Leading the management of ER cases, including disciplinary matters, grievances, policy investigations, and concerns raised through our speaking-up platform.
• Advising and supporting managers on managing long-term sickness and underperformance cases with care and efficiency.
• Creating and maintaining country-specific ER resources, including toolkits, templates, and process guides.
• Tracking and logging cases to ensure accurate reporting and compliance with audit requirements.
• Partnering with People Partners to identify trends in ER matters, contributing to the design and delivery of initiatives such as workshops and training to enhance management skills.
• Collaborating with Legal and external counsel to seek employment-related advice where needed.
• Providing expert guidance on organisational changes, including managing risks and people impacts across regions.
• Supporting People Partners with sensitive and complex matters such as severance, redundancies, and settlement agreements.
• Offering mediation and conflict resolution support where required.
• Partnering with the People Operations and Legal teams to develop and update Employee Handbooks and policies across regions.

Who you are:

• You have experience in an Employee Relations role, especially in a global or tech business.
• Familiarity with current UK, Danish, German, and Italian employment laws and practice, wanting to explore employee relations in global contexts.
• You can thrive in an outcome-focused environment and are resourceful.
• You can handle difficult conversations with understanding, diplomacy and professionalism.
• An ability to maintain confidentiality on sensitive matters and build relationships with stakeholders at all levels.
• Effective time management to ensure cases are managed in a timely manner.
• An ability to work with little supervision and handle responsibilities in a global organization while communicating with stakeholders around the world.
• Fluency in English as this is our global business language.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus + Restricted Stock Units
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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