Global Custom Program Manager

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HOW WILL YOU MAKE AN IMPACT?

The role of Global Custom Program Manager is a key head office role required to develop and grow the global custom program which includes our services of Made to Measure and Made to Order products across key categories of the house including Bespoke, Tailoring, Shirting, Knitwear, Leathergoods and Shoes.

This role will be a key function in managing, developing and growing the sales of the Custom program across all categories. Working with the regions to drive the business, delivering the service across our network of retail, wholesale and franchise partners.

This role is multi-disciplined, requiring the candidate to work with our HQ teams on the building and administration of the program. The candidate will also be required to be front of house delivering the program in market with staff and clients. Inspiring our Global teams to deliver the highest level of excellence.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• To promote and grow the Alfred Dunhill bespoke and custom business and achieve annual company sales targets and margins for the program.
• Exceptionally competent in measuring and fitting tailoring with a strong technical product knowledge.
• This role will require global travel to deliver market Trunk shows and sales in addition to regional extensive team training.
• Curating the Alfred Dunhill experience through our network of Trunk Shows seasonally across each territory working with the regional teams to execute this experience.
• Administrative duties will require the candidate to create presentations and building sales reports to monitor performance.
• Knowledge of SAP will be required but training will be provided.
• Deliver the training program to staff globally to enhance knowledge and number of people in the network who can provide the Made to Measure experience, working with our Global training manager to support the educational roll out.
• Management of all point-of-sale collateral for the Custom program and timely delivery of seasonal tools (SKU's, prices, swatches etc.) into market, coordinating with the HQ teams of Merchandising, Production and Logistics to ensure the program is up-to-date.
• Working with the marketing team to assist with the development of all marketing tools such as custom books, clientelling and communications strategy.
• Working with the Merchandising and Product development team to develop the seasonal range planning and the stock management of all fabrics, trims, and components, compiling market knowledge and competitor feedback to support seasonal planning.
• Development and management of a critical path for the entire Alfred Dunhill Custom program.
• Day to day liaison with regions to ensure the efficient management of all processes.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team.
• Interview with the Hiring Manager.
• Interview with the HR Manager.