Global Communities Manager

Global Communities Manager

Job Type: Full-Time

Salary: £35,000 – £40,000 per annum (depending on experience)

The Global Communities Manager will lead the growth and engagement of global communities, working collaboratively with internal teams and external volunteers. This role involves developing and executing community strategies, overseeing volunteer activities, and driving meaningful engagement to enhance member and volunteer experiences worldwide.

What will you be responsible for?

Community Development and Strategy

• Develop and implement community engagement strategies to meet the evolving needs of members and volunteers.
• Use data and feedback to measure the success of community initiatives, ensuring continuous improvement.
• Provide operational guidance to volunteers to organise locally relevant activities aligned with organisational objectives.

Volunteer Engagement and Management

• Manage communications with branches, volunteer groups, and special interest communities, empowering them to lead and grow.
• Supervise the Global Communities Administrator to ensure efficient execution of administrative tasks, including CRM management, volunteer material development, and inquiry handling.
• Promote and support the adoption of the organisation’s online community platform.

Collaboration and Stakeholder Management

• Collaborate with internal teams to enhance the visibility and impact of global community initiatives.
• Work with branch Business Development Managers to expand opportunities in key international regions, including Africa, Asia-Pacific, and the Middle East.
• Maintain strong relationships with stakeholders at all levels, including volunteers, branch leaders, and special interest communities.

Event Coordination

• Plan and coordinate global community events, including the annual Global Communities Summit.
• Attend and support community events as required, which may involve occasional travel.

Monitoring and Reporting

• Regularly review community performance, identify areas for improvement, and implement necessary changes.
• Maintain accurate records and reporting systems to track community and volunteer engagement.

What skills and qualifications will you need to thrive in this role?

Essential

• Bachelor’s degree in Community Development, Communications, International Relations, or a related field.
• Proven experience managing community programs and volunteer engagement, ideally on a global scale.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships across diverse groups.
• Proficiency in CRM systems and project management tools.
• Demonstrated leadership skills, including experience managing and developing staff.
• Analytical mindset with the ability to use data to inform decision-making.
• A proactive and flexible approach to managing changing priorities and deadlines.

Desirable

• Interest or experience in the energy sector.
• Experience working with volunteer-led organisations or networks.

Benefits and other good things!

• Training and professional development opportunities.
• Compressed working scheme (extended daily hours in return for every other Friday off).
• 25 days holiday, plus bank holidays.
• Cycle to Work Scheme.
• Season ticket loan.
• Regular team social events.