Global Brand Business Development Manager – Enterprise Hospitality

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

What is the purpose of this Role?

The purpose of this role is to drive revenue growth by establishing strategic partnerships with global hospitality brands operating in Europe at the corporate head office level. The role involves providing tailored payment solutions to meet the operational needs of these organisations, ensuring a smooth and efficient payments experience across their European operations.

This position is critical in strengthening Elavon’s presence within the hospitality sector by identifying and capitalising on new business opportunities, navigating a competitive market, and developing innovative sales strategies. Success in this role requires building long-term, high-value relationships with corporate decision-makers and aligning Elavon’s solutions with their business objectives.

Sales Leadership:

• Promote and sell Elavon’s payment solutions directly and/or through strategic partner relationships to prospective clients across the European hospitality market.
• Develop and execute robust sales strategies to meet and exceed established targets.
• Manage a structured sales pipeline, ensuring all opportunities are effectively tracked and advanced.

Market Expertise:

• Maintain a comprehensive understanding of the European and US hospitality market, including competitive dynamics, emerging trends, and the specific requirements of hospitality payment solutions.
• Leverage market insights to tailor sales approaches and propose solutions that align with client needs and industry developments.

Relationship Management:

• Establish and nurture high-level relationships with corporate head offices of global hospitality brands to build long-term partnerships (HQ’s based in Europe and the United States).
• Collaborate closely with US Bank Merchant Payment Services and other stakeholders within US Bank in the US, leveraging their existing customer relationships to enhance mutual business opportunities.

You will be part of a small, dynamic team, working collaboratively with colleagues across Europe and the United States. The ability to foster strong working relationships within a multinational environment is essential.

Which jobs(s) does this Role report to?

Direct line reporting:

• Head of Franchise Hospitality – Hospitality

Which jobs(s) and the number of staff reporting to this Role?

Direct line reporting:

• None

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

• Develop and Maintain Strategic Partnerships: Establish and nurture new business relationships with global brands operating across Europe.
• Financial Accountability: Take full ownership for achieving financial targets and objectives within the designated European Corporate territory.
• Territory Management and Performance Oversight: Coordinate territory resource alignment, monitor performance metrics, and drive results through structured training, coaching, and sales development initiatives.
• Strategic Alignment: Contribute to the development of regional strategies to ensure alignment with market dynamics and corporate objectives.
• Executive-Level Relationship Building: Foster vertically integrated relationships with headquarters, engaging stakeholders from operational teams to senior executives, including C-suite leaders many of which are based in the United States.
• Data-Driven Customer Engagement: Deliver regular insights and updates to clients using advanced business analytics tools.
• CRM Utilization: Manage customer relationships effectively through a structured CRM framework to ensure consistent engagement and follow-through.
• Focus on New Business Development: Operate as a dedicated new business hunter, driving growth through proactive prospecting and client acquisition.
• Travel Flexibility: Travel across Europe and internationally, as necessary, to support business objectives.

2. Competencies for your Role - how are you expected to behave?

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Build strong customer relationships and deliver customer-centric solutions.

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly; is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

3. Technical Competencies for your Role - what are you expected to know?

• Considerable knowledge of sales with a primary understanding of engaging large corporates, and apply complex sales methodology.
• Demonstrable over-achievement against target experience in a direct sales based business-to-business marketplace in a role that is primarily focused on new business acquisition.
• Thorough knowledge of payments industry and current market trends.
• Ability to engage with partners who support the payments life cycle arena.
• Excellent verbal and written communication skills.
• Self-starter with strong problem solving abilities.
• Pre-disposition to focus on solution oriented discussions.
• Demonstrated new business development and relationship management skills.
• Excellent customer service/relationship building skills.
• Ability to be self–sustaining and self-motivated. You will be part of a small team that is decentralized.

4. Qualifications Required to perform your Role? (experience, language, driving licence etc)

• Driving licence
• Considerable knowledge of sales and sales strategies.
• Thorough knowledge of payments industry and current market trends.
• Working understanding of financial statements and ability to support credit requests with sufficient financial justification.
• Experience in the Hospitality Industry or Card Networks.
• Business degree preferable but not essential.

5. Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function CF4 under the Central Bank of Ireland’s Individual Accountability Framework Act 2023.

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.

Please see link below to the US Bank Core Behaviours Guide that is available to view on MyHR

https://itsmnow.service-now.com/myhr?id=usb_hrsd_kb_article&sys_id=6d794342dbbf941c1546a09e1396196a.

Elavon supports Equal Opportunity and is regulated by the Central Bank of Ireland.

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.