German speaking Technical Support Specialist

German speaking Technical Support Specialist

Excellent opportunity to join a leading and very successful global tech company and support German speaking customers and distributors.

Location:
Hybrid role. Office location is the South West London area (3 days a week, Tuesdays, Wednesdays and Thursdays - remote working for Monday and Friday).

Languages:
Fluency or very good working knowledge of German is essential.

Company background:
Our client is a world leading, international technology company with a brand of tech products that are known throughout the world.

Job responsibilities of the German speaking Technical Support Specialist:

• Handle technical issues and product questions by email, live chat or social media from German speaking distributors, resellers and end users.
• Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
• Pro-actively maintain knowledge and update yourself on all products and competitor’s hardware/software products. Initial and ongoing training will be provided as necessary.
• Develop and maintain correspondence and other technical support records.
• Handle customer's complaints with a strong focus on customer's satisfaction and a view to anticipate them.
• Visit customers from time to time when necessary.

The successful candidate background, experiences and skills:

• Fluency or very good working knowledge of German.
• Experience in IT support, helpdesk or customer service is preferred.
• Excellent communication skills.
• Ability to work to targets and deadlines.
• Be highly organised.

Salary, benefits & working hours:

£27,500 - £29,500 + bonus (typically up to 20% of base salary paid quarterly).

Benefits include:

• 24 days holiday.
• 8 Bank Holidays.
• Contributory Pension (up to 10%).
• 75% REIMBURSEMENT OF TRAVEL (up to £120 per month).
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER.
• Permanent health insurance.
• Gym membership (up to 50% paid for by the company).
• Life Assurance.
• Free tea/coffee and subsidised vending.

Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch).

To apply for this exciting opportunity, please apply now.

Recruiter Contact: Lisa Grimes