German-speaking Customer Success Manager (12-month contract)

Coople AG; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job description

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Are you available for a temporary contract for around 12 months starting in June ideally? Then ready on!

Coople is currently looking for a maternity cover for one of our Customer Success Managers responsible for the German-speaking market in Switzerland, based either in London or in Zurich.

Your Responsibilities

• Working on the Swiss-German market, focusing on the success of small and medium customers in our client base.
• Onboarding new customers: explaining Coople’s value propositions and educating customers on using our platform.
• Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides.
• Supporting our small and medium business clients as they use the Coople platform.
• Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness.
• Proactively driving the engagement of clients with their job postings and ensuring client retention.
• Monitoring key client metrics to spot churn risks or opportunities for expansion.
• Support the design and optimisation of the client journey and onboarding processes.
• Collection of client feedback on our platform to support further development by the Product and Marketing teams.

Requirements

• Native level German, spoken and written is a must. Swiss-German advantageous.
• Fluent English, spoken and written.
• Bachelor’s degree or higher.
• The ideal candidate brings at least 3+ years’ experience in a Customer Success or Sales role.

Work Conditions

• The position is based either in our London or our Zurich office.
• This is a hybrid working role, starting in June ideally.

Other Capabilities and Skills

• Great communication skills, comfortable with presenting to large audiences over digital webinars.
• Able to handle client objections and complaints.
• Experience of working in a global, remote team.
• Comfortable working in a fast-moving team environment.
• Good knowledge of Excel, PowerPoint. Experience of Salesforce a plus.
• Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities.
• Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople.

Coople are the UK’s Digital Staffing platform that has been working tirelessly to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.