German Speaking Customer Care Team Leader (Hybrid)

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German Speaking Customer Care Team Leader (Hybrid), saint neots

Client:

Origin Recruitment Ltd

Location:

saint neots, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

German Speaking Customer Care Team Leader (Hybrid)

Location: St Neots, Hybrid only in the office once a week

Client Profile:

Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.

Key Responsibilities:

1. Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
2. Lead a Team of Customer Care Administrators.
3. Coach and Develop a High Performing Team.
4. Resolve complex customer queries and complete follow-up actions.
5. Use bespoke IT systems to resolve and process customer orders and queries.
6. Carry out various channel quality reviews and help your team develop using a coaching approach.
7. Conduct regular 1-1s and performance reviews.
8. At peak times, take calls and handle customer enquiries.
9. Assist with Recruitment with Customer Care.
10. Collaborate with colleagues to help us be the best we can be.
11. Develop product and process knowledge to continue providing excellent customer service.

Personal Specification:

1. Previous Team Leader/Supervisor experience.
2. Fluent in spoken and written German and English.
3. Willing to learn how to use a variety of bespoke IT systems.
4. Positive and engaging communication skills.
5. Flexible Coaching & feedback skills.
6. Ability to work in a team, ask for help and trust colleagues.
7. Ability to prioritise a varied workload.
8. Take ownership and drive Team Engagement.
9. Interpret department, team and individual metrics for continuous improvement.
10. Problem-solving skills to take the initiative and develop your knowledge.

Working Days/Hours:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00.