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German Speaking Customer Care Team Leader (Hybrid)
Origin Multilingual
Ipswich
Hybrid
GBP 34,000
Full time
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Job summary
An established industry player is seeking a German Speaking Customer Care Team Leader to join their dynamic team. This hybrid role, requiring only one day in the office, offers the opportunity to lead a passionate team dedicated to delivering exceptional customer service. You'll be responsible for coaching and developing your team, resolving customer queries, and fostering a positive work environment. With a focus on continuous improvement, you will play a key role in shaping the customer care experience. If you are a proactive leader with a passion for customer service and team development, this position is perfect for you.
Benefits
Qualifications
- Experience in a Team Leader or Supervisor role is essential.
- Fluency in German and English is required for effective communication.
Responsibilities
- Lead and motivate a team to deliver excellent customer service.
- Resolve complex customer queries and coach team members.
- Conduct performance reviews and assist with recruitment.
Skills
Tools
Job description
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators.
- Coach and Develop a High Performing Team.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- At peak times, take calls and handle customer enquiries.
- Assist with Recruitment with Customer Care.
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership.
- Ability to work in a team, ask for help and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive Team Engagement.
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
Working Days/Hours:
2 on off shift 35.25 hours per week on average - over a two week rotation, 07:00 to 20:00:
Week 1:
Monday / Tuesday - Working
Wednesday / Thursday - Off
Friday / Saturday - Working
Sunday - Off
Week 2:
Monday / Tuesday - Off
Wednesday / Thursday - Working
Friday / Saturday - Off
Company Benefits:
- Learning Hub.
- Employee Assistance Program.
- Pension Scheme.
- Holiday Flexibility.
- Gym Membership.
- Monthly Products.
- Exclusive Discounts.
- Life Insurance.
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