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German Speaking Customer Care Team Leader (Hybrid)
Origin Multilingual
Hertford
Hybrid
GBP 34,000
Full time
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Job summary
An established industry player in healthcare is seeking a German Speaking Customer Care Team Leader to enhance their team in St Neots. This role involves leading a dedicated team, fostering positive customer relationships, and ensuring exceptional service delivery. You will coach and develop your team while resolving complex queries and utilizing bespoke IT systems. The company offers a hybrid working model, allowing flexibility with in-office presence only once a week. Join this dynamic environment where your leadership skills will drive team engagement and continuous improvement in customer care.
Benefits
Qualifications
- Previous experience as a Team Leader or Supervisor is essential.
- Fluent in German and English, with strong communication skills.
Responsibilities
- Lead and motivate a team to provide excellent customer service.
- Resolve complex customer queries and coach team members.
Skills
Tools
Job description
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators.
- Coach and Develop a High Performing Team.
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- At peak times, take calls and handle customer enquiries.
- Assist with Recruitment with Customer Care.
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience.
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership.
- Ability to work in a team, ask for help and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive Team Engagement.
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
Working Days/Hours:
2 on off shift 35.25 hours per week on average - over a two week rotation, 07:00 to 20:00:
Week 1:
Monday / Tuesday - Working
Wednesday / Thursday - Off
Friday / Saturday - Working
Sunday - Off
Week 2:
Monday / Tuesday - Off
Wednesday / Thursday - Working
Friday / Saturday - Off
Company Benefits:
- Learning Hub.
- Employee Assistance Program.
- Pension Scheme.
- Holiday Flexibility.
- Gym Membership.
- Monthly Products.
- Exclusive Discounts.
- Life Insurance.
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