German speaking 1st Line Technical Support Specialist

Excellent opportunity for a German speaking Technical Support Specialist to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat.

Location
Hybrid. Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days.)

Languages
Fluent in German and English is essential.

Company background
Our client is a world leading, international technology company with a brand of hi-tech products that are known throughout the world.

Job responsibilities of the German speaking Technical Support Specialist
Your main responsibility will be to offer 1st Line technical support to German speaking customers and will include the following responsibilities:

• Handle customer requests from distributors, resellers and end users regarding technical issues and product questions.
• Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments.
• Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests.
• Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue.
• Pro-actively maintain knowledge and update themselves on all products and competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
• Develop and maintain accounts of correspondence and other technical support records.
• Handle customers’ complaints with a strong focus on customers’ satisfaction and a view to anticipate them.
• Visit customers from time to time when necessary.

The successful candidate background, experiences and skills

• Fluent in German and English is essential.
• Experience in IT support, helpdesk or customer service is preferred - working knowledge of Computer Networks and a proficient knowledge of PC Architecture.
• Demonstrate a successful education.
• Apple Mac & Linux OS basic knowledge OR Knowledge of Microsoft operating systems & Hardware experience advantage but not essential.
• Excellent communication skills.
• Ability to work to targets and deadlines.
• Be highly organised.

Salary, benefits & working hours
£27,500 - £29,000 + bonus (up to 10% of base salary). Benefits include 24 days holiday, 8 Bank Holidays, Pension, 75% REIMBURSEMENT OF TRAVEL (up to £120 per month), Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER, Permanent health insurance, Gym membership (up to 50% paid for by the company), Life Assurance, Free tea/coffee and subsidised vending.
Working hours: 38.5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch).

To apply for this exciting opportunity in international sales, please send your CV to us immediately.