German Speaker - Market Coordinator

German Speaking - Market Co-ordinator, Rugby
£34,000 per annum + Excellent Company Benefits
(Hybrid option after the probationary period)

Reporting to the Project Administration Manager, the broad outline of the role will be to provide a high standard of market support to our client account. The role will be 80/20 office-based.

Candidates must be customer-centric, flexible, and able to organise their own workload; be proactive and project manage high-value orders. The role is admin-orientated and requires a good understanding of processes/procedures with defined deadlines. This is a reactive role with some degree of proactivity required such as chasing orders/quotes, setting up site visits, attending conferences, building rapport with the customer, and offering product switches to provide a high level of customer service and improved efficiencies.

Duties:

1. The Market Co-ordinator will have responsibility for customer service levels.
2. Work with the Administration team and other Internal stakeholders to facilitate a smooth ordering process with the aim of deliveries being on time in full.
3. Report and resolve any Customer issues.
4. Liaising with Internal departments to facilitate a smooth process from quote through to post shipment and after sales care.
5. Carrying out Administration functions including projects, resupply quotes/orders, warranty, stock queries, overdue, obsolete/slow-moving stock.
6. Providing weekly visit reports detailing any outcomes/opportunities/challenges.
7. Promote the use of Online ordering to customers.
8. Utilising MS Office and CRM to support day to day activities.
9. Attendance at events (conferences and workshops) as the company representative.
10. Provide weekly reports to Sales Director/Project Administration Manager with regards Site/Customer visits.
11. Initially covering the DACH market but may expand into other European markets to support growth/workload as required.

Skills Required:

1. Bi-Lingual – Native or Fluent German and excellent spoken and written English.
2. Customer centric, flexible, can organise workload, be proactive and project manage high value orders.
3. Previous Administration and Customer Care skills essential.
4. This role would suit a driven/results orientated candidate, who is positive and enjoys working within a busy team.
5. Car driver essential.

Job Info

Job Title: German Speaker - Market Coordinator

Company: CV-Library

Location: Nuneaton, Warwickshire

Salary: £34,000 Per annum + Excellent company benefits

Posted:

Closes: Jan 10th 2025

Sector: Administration

Contract: Permanent

Hours: Full Time